Summary
Overview
Work History
Education
Skills
Certification
PERSONAL PARTICULARS
Timeline
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POOVARASAN H

Service Desk Analyst
Bengaluru

Summary

IT professional with expertise in service desk coordination, IT support, and network maintenance. Skilled in resolving technical issues, ensuring SLA compliance, and fostering team collaboration to deliver superior customer satisfaction.

Overview

6
6
years of professional experience
4
4
Certifications
3
3
Languages

Work History

ServiceDesk Co-ordinator

Velocis Systems Pvt Ltd
02.2023 - 03.2025
  • Keep accurate records for inventory, employee details, order history & supplies.
  • Coordinate with internal network engineers and maintain their call history.
  • Provide first-line support for users, resolving technical issues related to hardware, software, and networking.
  • Collaborated with other IT staff to resolve complex technical problems and escalate issues when necessary.

Helpdesk Executive

Embassy Services Pvt Ltd
02.2019 - 01.2023
  • Listen to customer requests and provide telephone information.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints.
  • Maintain records related to inventory, personnel, orders, supplies, or machine maintenance.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Implementing and modifying new client details in technical tools.

Education

High School Diploma -

Seventh-day Adventist High School
Bengaluru, Karnataka

Skills

    IT Support & Basic Troubleshooting

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Certification

Introduction to MS Excel by Simplilearn.

PERSONAL PARTICULARS

  • Nationality: Indian
  • Gender: Male
  • Date of Birth: 1997-07-11

Timeline

ServiceDesk Co-ordinator

Velocis Systems Pvt Ltd
02.2023 - 03.2025

Helpdesk Executive

Embassy Services Pvt Ltd
02.2019 - 01.2023

High School Diploma -

Seventh-day Adventist High School

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POOVARASAN HService Desk Analyst