POOVARASAN H
Service Desk Analyst
Bengaluru
Summary
IT professional with expertise in service desk coordination, IT support, and network maintenance. Skilled in resolving technical issues, ensuring SLA compliance, and fostering team collaboration to deliver superior customer satisfaction.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Languages
Work History
ServiceDesk Co-ordinator
Velocis Systems Pvt Ltd
02.2023 - 03.2025
- Keep accurate records for inventory, employee details, order history & supplies.
- Coordinate with internal network engineers and maintain their call history.
- Provide first-line support for users, resolving technical issues related to hardware, software, and networking.
- Collaborated with other IT staff to resolve complex technical problems and escalate issues when necessary.
Helpdesk Executive
Embassy Services Pvt Ltd
02.2019 - 01.2023
- Listen to customer requests and provide telephone information.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints.
- Maintain records related to inventory, personnel, orders, supplies, or machine maintenance.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Implementing and modifying new client details in technical tools.
Education
High School Diploma -
Seventh-day Adventist High School
Bengaluru, KarnatakaSkills
IT Support & Basic Troubleshooting
Certification
Introduction to MS Excel by Simplilearn.
PERSONAL PARTICULARS
- Nationality: Indian
- Gender: Male
- Date of Birth: 1997-07-11
Timeline
ServiceDesk Co-ordinator
Velocis Systems Pvt Ltd
02.2023 - 03.2025
Helpdesk Executive
Embassy Services Pvt Ltd
02.2019 - 01.2023
High School Diploma -
Seventh-day Adventist High School
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