POOVENTHIRAN R
IT Hardware Asset Management
Tiruppur,Tamilnadu
Summary
Overall, 9 years of experience in handling IT Asset Management life cycles. Specialist in IT Hardware asset Management Transition, Procurement, Deployment, Reconciliation and Disposal Management. TECHNICAL PROFILE End User Desk level support. Expert in Microsoft Office. IT Asset Life Cycle Management ServiceNow. Inventory Management – ServiceNow, SCCM, CMDB and JAMF Procurement – SAP, Ariba and DocuSign Vendor Management- Procurement, Disposal and Lease process Incident, Problem, Change Management -ServiceNow Experienced in Report - Service Now, SCCM, Jamf Knowledge of ITIL best practice Supervisory training and mentoring experience.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Hardware Asset Management lead
Wipro Technologies
07.2021 - Current
- Managed Transition and BAU activities
- Planning and coordination with Customer to take care of the Project
- Creating Process Documents (EPD & SOP) with help of Process consultant
- Define the Process flow based on the Service now Tool
- Overseen TASKS based on the lifecycle process and delivered it with in the agreed timeline
- Handle Disposal Process
- Creating Dashboard reports in ServiceNow
- Provide monthly and weekly reports for Reconciliation and cleanup activities
- Maintained Inventory accuracy percentage is ≥95%.
AssetManagement Specialist
HCL Technologies
08.2019 - 07.2021
- Managed Physical stock audit for APAC & AGT/MEA and maintained the accuracy percentage is 100%
- Coordinating and managing the IT assets providing support to clients/customer (Global Asset team)
- Supported for Site DB related activities and reduced the incorrect anomalies in site Database
- Managed Daily Basis Bulk Upload and Asset Update Request
- Handle Disposal Process
- Releasing the Purchase Order to the vendors
- Delivery Follow ups and Maintenance of Inventories.
Tech Support-Senior Representative
NTT DATA Information Processing Services Private Limited, Dell
04.2015 - 07.2019
- In case of the administrative activities and daily operational activities on the IT procurement and Asset Tracking
- Coordinates with the IT Stores on deployment, movements, and decommissioning of assets
- Monitors the Hardware asset status and reports any discrepancies
- Responsible for data validation & Quality check of the asset data
- Prepares reports as required periodic / Ad-hoc on the various asset management aspects
- Handling hardware & Software related Service issue, coordinating with onsite for the support, Measuring the service against SLA/OLA
- Timely generation of asset reports per client requirement
- Reconcile desktop hardware inventory with the inventory in Client asset books for all APAC Countries
- Managing and coordinating with the in-country SPOC and SDM for asset related issues
- Maintaining Stock assets are below 5% across APJ countries.
Desktop support Engineer
ACCEL FRONT LINE
02.2014 - 03.2015
- Proactively monitor backups and server logs
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007and any other authorized desktop applications
- Log calls with external providers where and when necessary
- Create and manage accounts on Active Directory
- Perform regular maintenance of server through installation of software upgrades, patches, and hardware upgrades
- Maintain application monitoring, performance tuning and testing
- Maintain IT asset database
- Maintain proper documentation of support tickets using Track-It
Education
XII - undefined
Government High School, Saratha Higher Secondary School
XII - Computer Science
Saratha Higher Secondary School
Gobichettipalayam 04.2008 - 04.2009
B.E. degree - Electrical and Electronics Engineering
Vidyaa Vikas College of Engineering and technology, Anna University
Skills
Financial and operational reporting
undefinedCertification
Professional IT HAM
Tools
- Service Now
- JAMF
- SCCM
- FLEXRA
- ARIBA
- SAP
Timeline
Professional IT HAM
09-2023
Servicenow Saas L2
07-2023
Hardware Asset Management lead
Wipro Technologies
07.2021 - Current
AssetManagement Specialist
HCL Technologies
08.2019 - 07.2021
Tech Support-Senior Representative
NTT DATA Information Processing Services Private Limited, Dell
04.2015 - 07.2019
Desktop support Engineer
ACCEL FRONT LINE
02.2014 - 03.2015
XII - Computer Science
Saratha Higher Secondary School
04.2008 - 04.2009
XII - undefined
Government High School, Saratha Higher Secondary School
B.E. degree - Electrical and Electronics Engineering
Vidyaa Vikas College of Engineering and technology, Anna University
Similar Profiles
Vikram Rangnath PawarVikram Rangnath Pawar
Lead Consultant at Wipro TechnologiesLead Consultant at Wipro Technologies
Yogeshwari GopalYogeshwari Gopal
Senior Associate at Wipro TechnologiesSenior Associate at Wipro Technologies
SAI SUSHMA INDRANI KANISETTYSAI SUSHMA INDRANI KANISETTY
Project Engineer at Wipro TechnologiesProject Engineer at Wipro Technologies
Praveen RPraveen R
Senior Project Engineer at Wipro TechnologiesSenior Project Engineer at Wipro Technologies
Navin KumarNavin Kumar
Senior Accounts Receivable Specialist at Tata Consultancy ServicesSenior Accounts Receivable Specialist at Tata Consultancy Services