Poovizhi Saminathan
Tirupur
Summary
Incident Management and Service desk professional with 4+ years of experience supporting IT environments and managing incidents and service requests across their lifecycle. Strong knowledge of ITIL processes, SLA management and major incident coordination. Skilled in incident prioritization, escalation, knowledge base documentation and cross team coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Incident Manager
Infosys Limited
Hyderabad
03.2021 - 12.2025
- Experience using an incident management system for handling support requests and reporting features.
- Performed incident triage for P1/P2 incidents and escalation to the resolver group when required.
- Logged, prioritized and resolved incidents following ITIL guidelines.
- Monitored incidents and requests to ensure SLA compliance and timely resolution
- Provided effective technical support to clients and testing teams using SNOW and Splunk tools.
- Created knowledge base articles to help team with commonly handled issues
Environment Manager
Infosys Limited
Hyderabad
10.2024 - 07.2025
- Acted as the single point of contact for all environmental issues for FGPP and ISO payments projects.
- Coordinated with cross-functional teams for batch executions and API issues.
- Reviewed outages, prepared reports for month-wise analysis, and communicated with testing and project teams.
- Performed a health check of different applications to ensure no disruptions in testing.
Education
Bachelor of Engineering (B.E.) - Computer Science and Engineering
Jai Shriram Engineering College
Tirupur, India10.2020
Skills
- Incident and service request management
- Service desk operations
- Problem solving
- Change management
- Problem management
- Ticketing tools: ServiceNow, Jira
- Splunk
- Mainframe
- Root cause analysis
- Technical troubleshooting
- Cross-functional collaboration
Certification
• Infosys ITIL Foundation certified
• Infosys ITSM Service Now Administration certified
• Infosys ITSM Service Now Administration certified
Ready To Relocate
True
Personal Information
- Notice period: 3 months
- Date of birth: 09/22/98
- Gender: Female
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Timeline
Environment Manager
Infosys Limited
10.2024 - 07.2025
Incident Manager
Infosys Limited
03.2021 - 12.2025
Bachelor of Engineering (B.E.) - Computer Science and Engineering
Jai Shriram Engineering College