Posupo Sandeep
Rajahmundry
Summary
Well-versed with analytical planning, leadership, and staff management skills. Seeking an opportunity to utilize and leverage expertise for the growth of self and organization.
Overview
8
8
years of professional experience
Work History
Team Leader
ANG Solutions
03.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Completed physical inventory counts each month.
- Monitored inventory levels and placed orders to replenish stock
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Proxy SM
Blackbuck (Zinka Logistics Solutions Pvt. Ltd.)
03.2022 - 02.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Technician
Blackbuck (Zinka Logistics Solutions Pvt. Ltd.)
02.2021 - 03.2022
- Delegated daily tasks to team members to optimize group productivity
- Reviewed inventory stocking levels and helped coordinated the return or transfer of excess inventory
- Performed on-site installation, routine maintenance, and minor repairs to systems.
Field Services Engineer
Blackbuck (Zinka Logistics Solutions Pvt. Ltd.)
10.2020 - 02.2021
- Provided on-site services, installed new systems, and escalated customer complaints
- Performed job tasks while complying with the company's safety procedures and guidelines
- GPS Device Service and New Installation to Any Type of Vehicle
Chat Support Specialist
SLICK RENDERS PRIVATE LIMITED
06.2019 - 12.2019
- Answered questions from customers that came in through the company's online chat feature
- Monitored customer issues to deliver the best resolution course, following steps involved for appropriate procedures
Vodafone Sales Representative
Vodafone
08.2017 - 05.2019
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions.
Mobile Sales Promoter
Oppo
08.2016 - 07.2017
- Built strong base of loyal customers through friendly interactions and professional engagement
- Identified interested customers and engaged in conversation to explain product benefits
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Education
Bachelor of Commerce -
Gandhi Institute of Technology And Management
Rajahmundry 03.2019 - 03.2022
Diploma Mechanical Engineering - undefined
GIET College of Engineering
Board of Secondary Education - undefined
Luthern High School
Skills
Inventory Audits
Inventory Counts
Team Development
Logistics Scheduling Tool / Technology Technical Support
Inventory Counts
Report Preparation
Audit Coordination
Customer Service
Customer Service Management
After-Sales Support
Timeline
Team Leader
ANG Solutions
03.2023 - Current
Proxy SM
Blackbuck (Zinka Logistics Solutions Pvt. Ltd.)
03.2022 - 02.2023
Lead Technician
Blackbuck (Zinka Logistics Solutions Pvt. Ltd.)
02.2021 - 03.2022
Field Services Engineer
Blackbuck (Zinka Logistics Solutions Pvt. Ltd.)
10.2020 - 02.2021
Chat Support Specialist
SLICK RENDERS PRIVATE LIMITED
06.2019 - 12.2019
Bachelor of Commerce -
Gandhi Institute of Technology And Management
03.2019 - 03.2022
Vodafone Sales Representative
Vodafone
08.2017 - 05.2019
Mobile Sales Promoter
Oppo
08.2016 - 07.2017
Diploma Mechanical Engineering - undefined
GIET College of Engineering
Board of Secondary Education - undefined
Luthern High School