Pothuganti Shiva

• Worked for Penske Truck Leasing, leading company in USA.
• Maintaining excellent relations with clients through periodic interactions and ensure the targets of the clients are fulfilled
• Closely monitoring key deliverables to ensure client satisfaction.
• Implemented quality management system and led several Lead Logistics Provider contract negotiations.
• Managed supply chain logistics and documentation to ship more than 100 vehicles and 200 shipments per month
• Setting up shipments with Weight & Dimensions through TMSS Customer tool called Transport Management shared services using different methods for US clients.
• Improved on deadline dates for management accounts.
• Maintaining Team SLA's designing and reporting Dashboards on weekly & monthly bases to Clients & Leaderships.
• Kept a tight leash on working capital and cash-flow. Reduced average Debtor-days.
• Responsible for company logistics by managing inventory, storage, and transportation.
• Ensured logistics coordination through safe and timely pick-up of delivery and international shipments
• Ensure system implementation of all new customers updates thereby avoiding customer dissatisfaction through wrong information.
• Creating Purchase requisitions, Sourcing & Load Creations as well.
• Assisted with logistics management by handling order shipment and answering customer queries

• Worked for (Google My Business & AdWords).
• My Role's & Responsibilities are Verifying Business Page's & Verifying the actual owners of the business which are listed on Google web & Google maps.
• We do check Actual owner, type of a business, location, address whether that business in listed in Google policies or not according to country laws.
• Taking care of business pages without violating Google rules & regulations.
• Providing customers effective ways of increasing business through improving their business listings which are created by business owners.
• Giving them solutions & tips for more customers attraction.
• Managed over 50 customer calls per day & increased sales by 10%
• Generated weekly metric reports, interpreted results and developed processes and solutions
• Experience in setting up, trouble-shooting and maintenance of SQL Server Always on Availability Groups.
• Experience in creating SQL Server Logins, Assigning Roles to the users and Authentication Modes as part of Security Policies for various categories of users.
• Developing the successful Backup strategies based on Recovery models.
• Monitoring SQL server performance by using commands to find performance.
• Experience in Managing and monitoring jobs, Error Logs, Server space, Health of Database & Servers.
• Able to communicate with peers/customers, team and become proficient at root cause analysis while communicating and resolving customer technical problems.
• Working as part of a Core DBA team and provided 24x7 support when required.
• Excellent knowledge of developing relational databases Ability to draft manuals and train the new members into the area of database administration.
• Good Team member but also has ability to work independently with minimal Supervision to meet deadlines.
• Excellent analytical, problem-solving and interpersonal communication skills.

• Worked for Penske Truck Leasing which is leading in USA.
• Resolving Customer queries and providing ETA for product delivery on time, tracking goods whether been picked up on time and what is delivery of shipment.
• Receiving customer queries via emails regarding freight pickup and delivery updates to end customer on time.
• Customers use to call us for tracking information regarding their shipped products.
• We track shipments and provide updates in customer portal for further operations. Once materials are delivered to Manufacturing units later again we updated the delivery information in our transport management shared service application.
• Worked closely with Core Customers like (Polaris, Lenox, & DANA).
• Providing information regarding incoming and outgoing goods to manufacturer and updating exact ETA in Customer portals.
• Updating client bills on time.
• We receive payments from end customers, and we update into client Accounts.
• We update client account using TMSS tool (Transportation Management Shared Services)
• Developed more than 7 effective improvement plans in [every 6 months]

• Validated results and performed quality assurance to assess accuracy of data.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Conducted system analysis and implementation to maintain and improve computer systems.
• Cultivated relationships with industry leaders and within company to share tips and information.
• Optimized core processes to improve business performance and operational agility.

Current Work Experience:

Supply Chain Operations Analyst

Client (Philip Morris International)

Global Cigarette Manufacturing Company (Logistics Control Tower) (Since March 10th 22 till now)

Roles & Responsibilities:

•Handling Raw Material (DIM) Logistics for EU Region. Leading Overland, Air shipments

•Monitoring weekly and daily planning activities from delivery note creation to Load ID optimization
via BY TMS

•To check the discrepancy between SAP and BY and resolve such issues

•Am leading DIM INB Team on all the transfer’ s & plannings we are doing as per material planner request (CMRP)

•Successfully implemented RPA which is benefitting the team in multiples areas
, taking care of all the implementations

•Received multiple high-level client appreciations
for complete DIM INB team on achieving less SPOT transports made & process stabilization, plannings done on time, taken clients insights & we improved process without escalations

•Sharing daily loading plans with complete information related to materials to carriers & carrier details to vendors

carriers, vendors and Accenture client

Connect with clients on weekly bases has improved, planners trust & increased hopes in them to achieve given target, I have taken, initiative & stabilized DIM process (Direct inbound materials) now am leading another process within PMI is LEAF Commodity.

Apart from Logistics, have handling FBA Process

Freight Bill & Audit:

• Handling European countries Freight Bill & Audit under which check various discrepancies in the invoice such price mismatch, data missing, double billing , wrong address with all the stakeholder and get those all resolved to process invoices smoothly for payment.

• Creating & managing SWI & SOPs for the process, based on changes post approved by the client.

• Undertaking trainings/knowledge transfer from the clients & delivering the same to the team.

• Co -Ordination with the accounts payable team for the payments of carriers to smooth functioning of Supply Chain Operations.

• Monitor overall network capabilities and process gaps and initiate appropriate enhancement to bridge the gap

• Identify the root causes for the KPI’ s/other performance indicators, if not met or backlogs if any.