Summary
Overview
Work History
Education
Skills
Languages
Timeline
Pothuru Ayyappa

Pothuru Ayyappa

3-47 JONNAWADA VILLAGE TEMPLE STREET BUCHI REDDY PALEM MANDAL SPSR NELLORE DISTRICT

Summary

Dynamic professional with a proven track record in branch operations management and a keen interest in inventory management, supply chain solutions, and quality assurance. Seeking a challenging role where I can leverage my expertise to drive operational efficiency and contribute to the success of the company. Proficient in communication, leadership, decision-making, and negotiation, with a Master of Arts in English Literature and a Bachelor of Commerce in Computer Application. Passionate about optimizing logistics processes and achieving organizational goals.

Seasoned Station Manager with solid background in operations and team management. Possess strong skills in problem-solving, communication, and leadership, contributing to smooth and efficient station operations. Noteworthy impact includes improving operational efficiency and enhancing customer satisfaction in past roles. Demonstrated ability to maintain high standards of safety and service while leading teams effectively.

Overview

4
4
years of professional experience

Work History

Station Manager

Delhivery Limited
09.2024 - 02.2025
  • Ensures end to end smooth running of station operations for the assigned area/cluster
  • Ensures all the operational SOPs are followed, and timely audit is conducted
  • Monitors Zero Breach across Region in terms of shipments closures within defined TAT
  • Monitors zero missing shipments in terms of Value & Numbers and ensures zero fake updates in the software
  • Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (Promise Delivery Date)
  • Responsible for operational budgets (amount allotted to run the DC), cash management (petty cash, OPEX) and fleet management
  • Suggests various models for new pin code expansion of new location / cities across cluster and scouts for facilities for the new DCS
  • Acts as a people manager and coordinates with HR for FEs' salaries, other issues & grievances
  • Ensures FEs' follow proper dress code and maintain their behavior with customers
  • Takes care of new initiatives like involving 3rd party for the distribution of shipments wherever there are a smaller number of packages
  • Monitors security parameters across region and ensures no unlawful activity occurs

Branch Operations Manager

DTDC Express Limited
04.2022 - 09.2024
  • Coordinated pick-ups with channel partners: Ensured timely collection of shipments by effectively liaising with channel partners for seamless logistics coordination
  • Supervised loading and unloading processes: Oversaw the loading and unloading of shipments to uphold shipment integrity and security standards, minimizing the risk of damage or loss
  • Conducted regular inventory checks: Implemented routine inventory checks to maintain stock accuracy and prevent discrepancies, ensuring efficient warehouse management
  • Managed COD payments: Oversaw Cash on Delivery (COD) payments and collaborated with channel partners to facilitate timely payment processing, enhancing financial transparency and efficiency
  • Analyzed logistics operations: Utilized simulation models to analyze logistics operations, identifying areas for improvement and optimizing processes to enhance overall efficiency
  • Supervised warehouse operations: Provided oversight to warehouse operations to meet service objectives and uphold product quality standards, ensuring smooth operations and customer satisfaction
  • Managed picking and stocking processes: Implemented measures to reduce errors and increase inventory accuracy by efficiently managing picking and stocking processes within the warehouse
  • Implemented new warehouse SOPs: Introduced new Standard Operating Procedures (SOPs) to streamline warehouse operations, maximizing efficiency and productivity while maintaining quality standards

Branch Operations Executive

Busybees Logistics Solutions
06.2021 - 03.2022
  • Assigned shipments: Managed shipment allocation to optimize delivery routes
  • Prepared MIS reports: Compiled reports and reconciled cash transactions for financial accuracy
  • Monitored delivery dashboard: Analyzed data to enhance delivery efficiency
  • Followed up on shipments: Ensured timely delivery and customer satisfaction through proactive communication
  • Audited customer documents: Verified document accuracy and compliance with regulations
  • Coordinated with delivery partners: Collaborated with partners to streamline logistics processes and resolve any delivery-related issues promptly
  • Implemented process improvements: Identified areas for operational enhancement and implemented solutions to increase efficiency and effectiveness
  • Provided customer support: Addressed inquiries and concerns from customers regarding shipments, ensuring a high level of satisfaction and loyalty

Education

Master of Arts - English Literature

ACHARYA NAGARJUNA UNIVERSITY, GUNTUR
07-2021

Bachelor of Commerce - Computer Application

VIKRAMA SIMHAPURI UNIVERSITY , NELLORE
07-2016

Skills

  • Communication
  • Leadership
  • Decision-making
  • Negotiation
  • Inventory management
  • Supply chain management
  • Quality assurance
  • Critical thinking
  • Public speaking
  • Team management
  • Data analysis
  • Problem-solving
  • Time management
  • Attention to detail
  • Adaptability
  • Customer service
  • Microsoft Office
  • Project management

Languages

English
Advanced
C1
Telugu
Proficient
C2

Timeline

Station Manager - Delhivery Limited
09.2024 - 02.2025
Branch Operations Manager - DTDC Express Limited
04.2022 - 09.2024
Branch Operations Executive - Busybees Logistics Solutions
06.2021 - 03.2022
ACHARYA NAGARJUNA UNIVERSITY - Master of Arts, English Literature
VIKRAMA SIMHAPURI UNIVERSITY - Bachelor of Commerce, Computer Application

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