POTHU SASIDHAR REDDY
Senior System Associate
Hyderabad
Summary
Experienced Technical Support Representative with strong background in resolving complex technical issues, enhancing operational efficiency and optimizing customer satisfaction.
Exhibit adeptness in software troubleshooting, network configuration and IT service management protocols. Demonstrated ability to guide clients through step-by-step solutions while maintaining high engagement levels. Proven capacity for proactive problem-solving, critical thinking and strategic planning contributes to improved business productivity.
Overview
3
3
years of professional experience
Work History
Systems Engineer
Infosys Ltd.
04.2022 - Current
- Troubleshot customer inquires related to software and hardware issues.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Served as the primary Point of Contact (POC) during the absence of the Subject Matter Expert (SME), ensuring seamless communication and coordination between cross-functional teams.
- Reviews support cases/ tickets for technical and troubleshooting accuracy and identified needed process improvements.
- Provided technical assistance to customers through phone,email and chat support.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Education
Bachelor of Science - Computer Science
Sree Vidyanikethan Degree College
Tirupati, India 04.2001 -
Intermediate -
Sree Chaitanya Junior College
Kadapa, India 04.2001 -
School -
Keshava Reddy Hgh School.
Nandyal, India 04.2001 -
Skills
Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Systems Associate
Infosys Ltd.
04.2022 - Current
Bachelor of Science - Computer Science
Sree Vidyanikethan Degree College
04.2001 -
Intermediate -
Sree Chaitanya Junior College
04.2001 -
School -
Keshava Reddy Hgh School.
04.2001 -
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