Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Projects
Interests
Timeline
Generic
POULAMI BANERJEE

POULAMI BANERJEE

CUSTOMER RELATIONSHIP ASSOCIATE
Durgapur

Summary

I possess strong customer service skills, including emotional intelligence, clear communication, adaptability, and efficiency. I excel in building relationships, solving problems, and utilizing digital tools, ensuring exceptional customer experiences and contributing to organizational success.

Overview

3
3
years of professional experience
3
3
Languages

Work History

INTERNSHIP IN HR

Columbia Asia Hospital Whitefield
Bangalore
  • Handeling End to End Recruitment process.And Knowing basics of HR work in the HR department

Customer Relation Associate

The Mission Hospital
Durgapur
06.2021 - Current
  • Managing customer relationships and interactions
  • Including tasks such as responding to customer inquiries, managing customer complaints, and providing customer support.

Education

Master of Business Administration I - undefined

BIBS, KOLKATA

Bachelor in Hospital Management - undefined

Nshm Knowledge Campus

HIGHER SECONDARY - undefined

Kashinath Lahiri Public School

SECONDARY - undefined

St. Michaels School, Durgapur

Skills

Organized

Accomplishments

KPMG CERTIFICATE ON LEAN SIX SIGMA GREEN BELT

Projects

SWD SPICE ACTIVATION OF ITC LIMITED,

SWD Spice Activation appears to be a software activation process unique to ITC (Information Technology Company). While specific details about the process and its implications are not readily available, it can be inferred that SWD Spice Activation aims to enhance the security, licensing management, and user experience for ITC's software products. By incorporating advanced activation mechanisms, ITC may be able to protect its intellectual property, ensure compliance with licensing terms, and offer users a seamless and personalized experience.


A STARTUP BUISNESS PLAN ON BLOSSOM TEA,

Butterfly Pea Flower Tea, also known as "Blossom-Tea". Learning about its market potential, unique uses, incredible health benefits, and the challenges we aim to overcome in my business plan.

DISSERTATION ON EFFECT OF TRAINING AND DEVELOPMENT PROGRAMME ON INCREASING EMPLOYEE TENURE AT CAPGEMINI

The significant role that training and development play within Capgemini

Through an

extensive review of literature and internal company data, this paper examines how

Capgemini strategically

invests in training and development programs to cultivate talent, enhance skills, and drive

innovation across its workforce.

The findings underscore the critical

importance of prioritizing training and development as a cornerstone of Capgemini's talent

management strategy, ensuring sustainable growth and competitiveness in the global

marketplace

Interests

“I like arts and crafts I'm a creative / practical person, and like doing things with my hands” “I'm an outgoing person, and like socialising / hanging out with friends” “I enjoy being physically active, and spend a lot of time playing sports and team games

Timeline

Customer Relation Associate

The Mission Hospital
06.2021 - Current

INTERNSHIP IN HR

Columbia Asia Hospital Whitefield

Master of Business Administration I - undefined

BIBS, KOLKATA

Bachelor in Hospital Management - undefined

Nshm Knowledge Campus

HIGHER SECONDARY - undefined

Kashinath Lahiri Public School

SECONDARY - undefined

St. Michaels School, Durgapur
POULAMI BANERJEECUSTOMER RELATIONSHIP ASSOCIATE