POULOMI CHANDA
Bangalore
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Associate PMO Generalist
Fujitsu Consulting India Pvt Ltd.
2023.04 - Current
- Managed multiple projects simultaneously while maintaining deadlines and budgets.
- Facilitated brainstorming sessions among team members aimed at generating creative ideas.
- Created detailed reports on project progress and performance metrics.
- Resolved customer complaints in a timely manner while providing excellent customer service through Service Now and Sharepoint.
- Utilized specialized software applications to facilitate the translation process in a timely manner.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Collaborated with linguists to develop effective strategies for interpreting complex concepts.
Partner Trust Operations Lead
AMAZON
2022.04 - 2023.04
- Cultivated long-term relationships with existing clients through consistent communication efforts .
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Resolved escalated customer complaints or queries promptly and efficiently.
Senior Engineer/Language Expert
Renault Nissan Technology Business Center India Pvt LTD
2019.01 - 2022.04
- Compiled glossaries of technical terms used in various fields such as engineering and automotive
- Provided translation support for business meetings, conferences, and presentations.
- Proofread translated material for errors or omissions before delivery.
- Interpreted conversations between Japanese-speaking parties to facilitate communication in English.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Worked on Live Application and Maintenance for smooth functioning
Business Analyst
TATA CONSULTANCY SERVICES
2017.12 - 2018.08
- Translated user needs into actionable items that could be addressed by IT teams.
- Analyzed existing systems and processes to identify areas of improvement.
- Gathered feedback from end users regarding usability issues related to applications or systems using Service Now ticketing system.
Language Specialist
Renault Nissan Technology Business Center India Pvt Ltd.
Chennai
2013.09 - 2016.06
- Interpreted technical manuals and circuit diagrams when making repairs along with the help of the engineers (Japanese to English and ice-versa)
- Provided simultaneous interpretation services during high-level meetings between Japanese executives and foreign clients.
- Translation of Service Manuals for easy understanding by the Japanese counterpart
- Providing support to the Indian counterpart for reduction in Defects
- Prepared accurate translations of technical manuals, instruction booklets, legal contracts, and other important documents from Japanese to English or vice versa.
- Provided linguistic support for video conferences between overseas offices using video conferencing technology tools like Skype or Zoom.
- Established procedures for handling complaints received from customers regarding post purchase services.
Executive
HCL Technologies Limited
Chennai
2011.07 - 2013.09
- Worked for MFP Printer Project (Enhancement and Development) along with the Japan and Indian engineers at HCL.
- Provided simultaneous interpretation services during high-level meetings between Japanese executives and foreign clients.
- Supported the development team in creating software applications by providing language assistance when needed.
- Advised senior management on the best approaches for communicating effectively with Japanese stakeholders or customers abroad.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Facilitated communication between Japanese business partners and their foreign counterparts by interpreting spoken language accurately and efficiently.
Education
Bachelor of Arts - Japanese Studies
VISVA-BHARATI
Shantinitektan Bolpur, West Bengal2011-06
Bachelor of Arts - Japanese Studies
Visva Bharati
Shantiniketa, Bolpur, West Bengal2010-05
Bachelor of Arts - Japanese Studies
Visva Bharati
Shantiniketan, Bolpur, West Bengal2009-05
Preparatory Course For Japanese Language - Japanese
Visva Bharati
Shantiniketan, Bolpur, West Bengal2008-05
XII - Biology,English,IP,Chemistry,Physics
Army School, Jammu Cantt
Jammu And Kashmir2007-04
X - Sciences,SocialSciences,Hindi,English,Maths
Army School, Jammu Cantt
Jammu And Kashmir2005-04
Skills
- Documentation skills
- Issue Resolution
- Goal Setting
- Business Analysis
- Problem-Solving
- Customer Relationship Management
- Performance Assessments
- Organizational Development
- Project Management
- Continuous Improvement
- Performance Tracking
- Quality Assurance
- Accurate Translation
- Team building
- [Language]Japanese Fluency
- Information Interpretation
- Interpretation skills
- Proofreading abilities
Accomplishments
- JLPT N2 cleared.
- In 2008 Ranked 3rd position in North Eastern India Speech competition in Japanese language.
- In 2009 Ranked 2nd in all over India in the Essay writing competition in Japanese language conducted by JALTAI.
Temporaryaddress
Flat No. 303, Bangalore, Karnataka, 560037
Personal Information
- Date of Birth: 07/28/1989
- Nationality: INDIAN
Languages
- Japanese, Yes, Yes, Fluent
- English, Yes, Yes, Fluent
- Hindi, Yes, Yes, Fluent
- Bengali, Yes, Yes, Fluent
Languages
Bengali
First Language
Japanese
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Timeline
Associate PMO Generalist
Fujitsu Consulting India Pvt Ltd.
2023.04 - Current
Partner Trust Operations Lead
AMAZON
2022.04 - 2023.04
Senior Engineer/Language Expert
Renault Nissan Technology Business Center India Pvt LTD
2019.01 - 2022.04
Business Analyst
TATA CONSULTANCY SERVICES
2017.12 - 2018.08
Language Specialist
Renault Nissan Technology Business Center India Pvt Ltd.
2013.09 - 2016.06
Executive
HCL Technologies Limited
2011.07 - 2013.09
Bachelor of Arts - Japanese Studies
VISVA-BHARATI
Bachelor of Arts - Japanese Studies
Visva Bharati
Bachelor of Arts - Japanese Studies
Visva Bharati
Preparatory Course For Japanese Language - Japanese
Visva Bharati
XII - Biology,English,IP,Chemistry,Physics
Army School, Jammu Cantt
X - Sciences,SocialSciences,Hindi,English,Maths
Army School, Jammu Cantt
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