Poulomi Choudhuri
Kolkata
Summary
Dynamic Dental Surgeon with a proven track record at Chegg India, excelling in problem-solving and communication. Enhanced operational efficiency through strategic process improvements, achieving significant cost savings. Recognized for mentoring and developing team members, while maintaining a strong focus on customer satisfaction and meeting strict deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Surgeon
Self Employed
05.2018 - 05.2025
- Research interpret and evaluate information to provider licensure and continuing medical education .
- complete applications for provider licensure or payor enrollment on behalf of customers
- Validate and authenticate information updated on the licensing platform and ensure 100% accuracy
- Assist with other ad-hoc projects as needed
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows
- Reduced operational costs through strategic vendor negotiations and process optimizations.
- Analyzed data trends for informed decision-making, leading to cost savings and improved performance.
- Implemented risk management strategies to mitigate potential issues, resulting in more stable operations.
- Enhanced collaboration between cross-functional teams by establishing effective communication channels and facilitating meetings.
- Contributed to a positive work environment by fostering open communication channels among team members, resolving conflicts promptly
- Increased team productivity by developing training materials and conducting workshops for new hires and existing staff members.
- Collected, arranged, and input information into database system.
- Optimized resource allocation by analyzing workload patterns and making necessary adjustments based on project requirements.
- Designed data optimization and interfaces for user interaction.
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Performed regular preventive dentistry services including scaling, polishing, fluoride application to maintain excellent oral health status amongst clientele base.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Managed dental emergencies efficiently, minimizing pain and discomfort while stabilizing the affected area until further treatment could be provided.
- Diagnosed oral diseases accurately through careful examination of radiographs, photographs, models, or impressions based on clinical findings.
Subject Matter Expert
Chegg India
09.2020 - 05.2023
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Customer Service Representative
Get Joy Travel
05.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Clinical Research And Pharmacovigilence - Clinical Child Psychology
Advanced Post Graduate Diploma in Clinical Researc
Delho09.2024
Master Of Dental Surgery - Periodontology And Implantology
West Bengal University of Health Sciences And Rese
Kolkata 06.2020
Bachelor Of Dental Surgery - Dentistry
West Bengal University of Health Sciences
Kalyani 09.2016
Skills
Problem solving
Strong attention to details
Microsoft office and google application knowledge
Excellent written and verbal communication
Accomplishments
Won first prize for my post graduation thesis publication and mentored 150 students and achieved the award for my efficiency and results
Certification
Digital marketing
Medical writing
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Timeline
Subject Matter Expert
Chegg India
09.2020 - 05.2023
Customer Service Representative
Get Joy Travel
05.2019 - 05.2020
Dental Surgeon
Self Employed
05.2018 - 05.2025
Clinical Research And Pharmacovigilence - Clinical Child Psychology
Advanced Post Graduate Diploma in Clinical Researc
Master Of Dental Surgery - Periodontology And Implantology
West Bengal University of Health Sciences And Rese
Bachelor Of Dental Surgery - Dentistry
West Bengal University of Health Sciences
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