Pourna Lakshmy Arumugam
Trichy
Summary
Proven track record in enhancing operational efficiency at Omega Healthcare by implementing automated processes and developing MIS reports for strategic decision-making. Excelled in data analysis and dashboard creation using Power BI, coupled with a strong analytical mindset. Demonstrated leadership in cross-functional team collaboration and quality assurance, significantly improving service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSA(Internal Auditor for Quality in HMSA)
First Source Solution Limited
Bangalore
01.2022 - 05.2025
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated databases with new and modified customer data.
- Analyzed data from customer surveys and suggested solutions for improvement.
- Developed and maintained audit plans, checklists and procedures.
- Conducted internal audits to ensure compliance with quality standards.
- Identified process gaps by comparing actual results against expected outcomes.
Junior MIS Executive
Omega Healthcare Management Services Pvt Ltd
Trichy
10.2023 - 12.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Implemented automated processes to streamline daily operations and reduce manual workloads.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management.
- Reviewed and approved project plans prior to implementation.
- Created dashboards using Excel to track key performance indicators.
- Created presentations utilizing software applications such as PowerPoint and Excel.
- Developed dashboards in PowerBI to provide real-time business intelligence insights.
FATP Production Trainer
WISTRON (IPhone Manufacturing) Pvt Ltd.
Kolar
10.2020 - 10.2021
- Coordinated recruitment and placement of training program participants.
- Explained goals and expectations required of trainees.
- Documented performance, safety and customer service needs to improve operations.
- Collaborated with other departments such as Human Resources and Quality Assurance to ensure that standards are met.
- Provided constructive feedback and one-on-one coaching to employees.
- Provided feedback on job performance during regular reviews with employees.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Education
Bachelor of Arts - Information Technology
Bishop Heber College
Trichy09-2020
High School Diploma -
Vidhya Parthi Hr.Sec School
Trichy04-2017
High School Diploma -
Saraswathi Bala Mandir
Trichy03-2015
Skills
- Dashboard creation
- Analytical mindset
- Report generation
- SQL proficiency
- Microsoft power BI
- Data analysis
- Excel macros
- SQL reporting
Languages
Tamil
First Language
English
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Accomplishments
- Academic Topper by the Academic Year of 2018-2019
- Class Topper by the Academic Year of 2019-2020
- Wistron Awards Outstanding Performance for the Month June 2021.
- Star supporter Award for best Performance the month of August 2024.
Certification
- Software Development Training in PHP
- Certification Program in Effective Communication and Placement Preparation
- Certification Program in Workshop (Social Media Marketing)
Timeline
Junior MIS Executive
Omega Healthcare Management Services Pvt Ltd
10.2023 - 12.2024
CSA(Internal Auditor for Quality in HMSA)
First Source Solution Limited
01.2022 - 05.2025
FATP Production Trainer
WISTRON (IPhone Manufacturing) Pvt Ltd.
10.2020 - 10.2021
Bachelor of Arts - Information Technology
Bishop Heber College
High School Diploma -
Vidhya Parthi Hr.Sec School
High School Diploma -
Saraswathi Bala Mandir
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