Pournima Jaiswar
Thane
Summary
Dynamic Project Manager with a proven track record of successful project deliveries, demonstrating expertise in strategic planning, resource allocation, and team leadership. Core competencies include risk management, stakeholder engagement, and process improvement, contributing to enhanced operational efficiency. Recognized for delivering projects on time and within budget while fostering collaborative team environments. Committed to leveraging extensive experience towards driving innovative project solutions that align with organizational goals.
Overview
10
10
years of professional experience
Work History
Project Manager- APAC
ControlCase International Pvt. Ltd
01.2023 - Current
- Led and managed cross-functional teams through PCI DSS compliance projects, ensuring adherence to security standards for payment card data protection
- Collaborated with senior management to develop PCI DSS compliance strategies, roadmaps, and timelines, aligning with industry best practices and regulatory requirements
- Acted as the primary point of contact for stakeholders, including IT, security, legal, and business units, to ensure all aspects of PCI DSS requirements were met across the organization
- Conducted risk assessments to identify gaps in current payment card data security practices and facilitated the implementation of mitigation strategies
- Developed and maintained detailed project documentation, including scope, risk assessments, timelines, and compliance checklists, ensuring transparency throughout the project lifecycle
- Managed third-party vendors and service providers to ensure external systems and processes aligned with PCI DSS requirements
- Delivered training and awareness programs for employees on PCI DSS compliance, best practices, and security protocols
- Coordinated and supported internal and external audits, ensuring compliance with PCI DSS standards and facilitating smooth audit processes
- Led post-project reviews and identified opportunities for process improvements to maintain ongoing compliance with PCI DSS and other regulatory requirements
- Efficiently managing the implementation of projects, ensuring timely delivery, adherence to client specifications, and alignment with organizational goals
- Maintaining the RACI matrix in setting clear roles and responsibilities within a team, ensuring effective project management and accountability
- Have weekly meetings with clients to demonstrate proactive communication and a hands-on approach to managing and maintaining client relationships
- Managed key accounts and resolved service delivery challenges by collaborating with the operations team to meet client SLAs and expectations, ensuring a seamless service experience
- Ensured customer satisfaction through proactive communication and service quality monitoring, leading to minimal penalty-based revenue losses
- Reviewed and identified opportunities within the existing service portfolio to introduce high-value solutions, increasing the overall wallet share of clients
- Worked closely with overseas & pan India operations teams to achieve high standards of service delivery, ensuring compliance with client SLAs
- Gathered market intelligence to continually improve service offerings and ensure competitive advantage in service delivery
- Oversaw the timely and accurate provision of client reports in accordance with SLAs, improving transparency and client trust
- Escalated and resolved service delivery incidents in collaboration with Zonal Heads of Banks & clients & Area Managers for ensuring smooth operations
- Led, motivated, and trained POC, driving their performance through clear direction and ongoing feedback
- Attended client review & ADHOC meetings, ensuring ongoing performance assessments, service improvements, and process adherence
- Successfully led the organization through PCI DSS/SAQ/ISO/Swift/RBI SAR compliance certification with minimal disruption to business operations
- Reduced non-compliance risks by implementing a company-wide PCI DSS awareness program
- Managed multiple projects concurrently, ensuring all milestones were met on time and within budget & till now successfully delivered 30+ Projects on time
Customer support Sr. Team leader
Writer Business Pvt. Ltd
01.2015 - 01.2023
- Multi-tasking Team Leader well-known for executing successful, new initiatives
- Creates dynamic and positive workplace culture to align with organizational mission and values
- Scheduling ATM and vault audits
- Handled a team of 160 experts and shared the best practices with the experts to enhance customer experience
- Key configuration of locks
- Expert in LMS software
- Maintain overall portfolio on daily basis
- Share customer reports on daily basis
- Referred unresolved customer grievances to designated departments for further investigation
- Created and maintained an organized database to develop customers queries
- Documented all customer inquiries and comments thoroughly and quickly
- Directed calls to appropriate individuals and departments
- Checking feasibility with the vendors for new locks & Collecting Quotes
- Negotiating with the vendors for rates
- Analyzing & planning for FLM call reduction and response improvement
- All CIT billing received would be evaluated and reverted to Billing team within TAT
- Driving the feasibility activity of all banks involving respective stakeholders
- Ensuring various reports is shared with the concern steam
- Ensuring we have all site lock issue related documents available & maintained
- Analyzing & planning for FLM call reduction and response improvement
- Driving continuous ATM audits to keep a track on agency so that proper process is followed by them
- Positive involvement in resolving the Operational Issues related to services
- Giving online support to Bank staff for the smooth functioning of WSG connected ATM and Cash Manage and recon process
- Support for S & G activation and deactivation
Senior Officer
WSG MSP
01.2015 - 01.2016
- Cash forecasting of Canara bank and analysis of cash flow trends
- Analyzed cash flow trends, cash low status and response for cash out setting limits for the ATM after
- Canara Bank fully outsourced their new ATM operation to WSG on per transaction cost basis
- Federal bank is a fastest growing Private sector bank in INDIA having more than 1336 ATM across India
- Bank fully outsourced their new ATM operation to WSG on Per transaction cost basis
- Involved in All project, which includes training new recruits and performing User Acceptance test (UAT)
- Handling Cash Team
- Provide data for monthly reporting to concerned manager to the Head of Department on Daily Operations
- Implantation of Process Cash Forecasting for Smooth Daily Operations of Cash Management Department
- Analysis on monthly Reports as well as Emergency Cash fills
- Taking Care of New Takeovers of ATM sites under MS service & keep Co-ordination with the bank & ensure that MIS updating, is done at the time of start of services of every ATM
- Managed offsite team and ensuring that the recon report sent within TAT to bank officials
- Solving customer disputes as per RBI guideline which was received from the bank within given TAT
- Escalation of down ATM to concerned team and keep monitoring till problem is resolved
- Resolved customer issues in a timely manner while complying with company standards
- Was involved in direct interaction with customer in review meetings
- Read, analyzed Quotations for replacements of ATM’s parts/Field work or TIS work and take necessary approvals from the business head
- Assisted with running and summarizing operational reports and details
- Was involved in direct interaction with Switch person for Cash tally books
- Handle Engineer & custodian for the ATM Errors resolutions
- Taken follow-ups for High Ageing calls with Area heads & Zonal Heads
- Take follow-ups with customers for part replacements
Education
MBA -
Dr. DY Patil Vidyapeeth
11.2024
TY B.com -
Sabarmati University
06-2017
HSC -
Maharashtra Board
02-2013
SSC -
Maharashtra Board
03-2011
Skills
- Project development
- Project tracking
- Work flow planning
- Feasibility analysis
- Conflict management
- Scope management
- Customer relations specialist
- Deliverable tracking
- Risk management
- Milestone tracking
- Client relations
- Team collaboration
- Project closure
- Quality assurance and control
- Multi-tasking
- Knowledgeable in MS Office Suite
Accomplishments
- Successfully led the organization through PCI DSS compliance certification with minimal disruption to business operations.
- Managed multiple projects concurrently, ensuring all milestones were met on time and within budget & delivered 30+ projects on time this year.
- Consistently met the Quality Standards.
- Customer satisfaction through delivering quality services and meeting customer expectations.
- Rolled out new projects towards succession.
- Successfully completed multiple projects including Canara, Federal, KVB, SMC, and till 2023.
Timeline
Project Manager- APAC
ControlCase International Pvt. Ltd
01.2023 - Current
Customer support Sr. Team leader
Writer Business Pvt. Ltd
01.2015 - 01.2023
Senior Officer
WSG MSP
01.2015 - 01.2016
MBA -
Dr. DY Patil Vidyapeeth
TY B.com -
Sabarmati University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
Similar Profiles
Jay MochiJay Mochi
Associate Consultant - Cybersecurity Services at ControlCase International Pvt Ltd.Associate Consultant - Cybersecurity Services at ControlCase International Pvt Ltd.
Sukanya KadamSukanya Kadam
Customer Success Manager at ControlCaseCustomer Success Manager at ControlCase
Shrinidhi RavandeShrinidhi Ravande
Cyber Security Consultant at ControlCase LLCCyber Security Consultant at ControlCase LLC
Mangesh PatilMangesh Patil
Delivery Lead - Data Engineer at Jio Platforms LimitedDelivery Lead - Data Engineer at Jio Platforms Limited
Jocil D'souzaJocil D'souza
Assistant Manager at TCS - TATA Consultancy ServiceAssistant Manager at TCS - TATA Consultancy Service