TRAVEL
POUSHALI SEN SHARMA
INTERNATIONAL PATIENT COORDINATOR
KOLKATA
Summary
Competent, adaptable operations manager experienced with solid critical thinking skills To leverage my cross-cultural expertise and project management skills to facilitate successful international collaborations and initiatives, contributing to the growth and expansion of a global organization.
Experienced with operational processes and workflow optimization. Utilizes analytical skills to identify and resolve bottlenecks. Track record of effective team coordination and resource management.
Developed skills in fast-paced operational environment, focusing on process optimization and problem-solving. Demonstrated ability to manage projects and analyze data to improve efficiency and productivity. Seeking to transition into new field to apply and expand these transferrable skills.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
5
5
Languages
Work History
International Patient Coordinator
AOI-American Oncology Institute
09.2023 - Current
- Working as a part of international marketing department, looking at the end to end operational work, from on-boarding of patients to their discharge and their settlement of bills
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Financial Counselor
AIG -Asian Institute of Gastroenterology Pvt Ltd
01.2021 - 08.2023
- As a financial counsellor, assisting patients in understanding and managing their healthcare bills by verifying insurance eligibility, explaining payment options, navigating financial assistance programs, and working with patients to set up manageable payment plans, all while adhering to hospital policies and regulations regarding patient billing and financial aid
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
Operations Officer
Century Super Speciality Hospital
07.2020 - 01.2021
- Operations Officer overseeing the day-to-day operations of the facility, ensuring smooth patient flow, efficient resource utilization, and compliance with healthcare regulations, often by managing staff schedules, coordinating department activities, and implementing process improvements to optimize operational efficiency
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Operations Trainee
Asarfi Hospital
01.2020 - 04.2020
- Supervising staff, managing patient flow, overseeing appointment scheduling, ensuring quality of care in the outpatient department, maintaining budgets, coordinating with other departments, addressing patient concerns, and staying updated on healthcare policies and procedures, all while upholding high standards of patient care and operational efficiency
- Maintaining accurate patient records and data entry of Covid patients
- Preparing reports and compiling necessary documentation for various departments
- Assisting with billing and insurance verification processes
- Reduced errors in operations by rigorously monitoring performance metrics and identifying areas for improvement.
Operations Trainee and Financial Counselor
Bhagirathi Neotia Women & Child Care
06.2017 - 03.2019
- GIVING COST ESTIMATIONS TO THE PATIENT BEFORE ANY OT MAKE THEM UNDERSTAND THE PROCEDURE, REGISTRATIONS, SLOT BOOKING
- MAINTAINING BIRTH CERTIFICATE, MONTHLY STATISTICAL DATA OF BIRTH PER DAY
- Assisted with the development of standard operating procedures, leading to consistent results across the team.
- Maintained accurate records of all transactions, contributing to transparent financial reporting and compliance with regulations.
- Reduced errors in operations by rigorously monitoring performance metrics and identifying areas for improvement.
Education
Master of Hospital Administration -
Kalinga School of Public Health
01.2019 - 01.2021
Bachelors In Hospital Management -
Dinabandhu Andrew Institute of Management
01.2016 - 01.2019
High School Diploma -
ISC
04.2014 - 01.2016
ICSE -
ISC
01-2014
Skills
Operational efficiency
Scheduling coordination
Production planning
Environmental awareness
Health and safety management
Operations analysis
Workflow optimization
Cost reduction
Additional Information
Visited KIMS hospitals (Bhubaneswar) various departments to get an idea of workflow in the hospital.
Qualities And Attributes
- Management
- Problem Solving
- People Management
- Communication and Leadership
- Team Player
- Competent
- Adaptable operations manager
- Solid critical thinking skills
Interests
COOKING
MUSIC
TRAVEL
Visited KIMS Hospital ,Bhubaneshwar Various Departments got idea of work flow in the hospital
Timeline
International Patient Coordinator
AOI-American Oncology Institute
09.2023 - Current
Financial Counselor
AIG -Asian Institute of Gastroenterology Pvt Ltd
01.2021 - 08.2023
Operations Officer
Century Super Speciality Hospital
07.2020 - 01.2021
Operations Trainee
Asarfi Hospital
01.2020 - 04.2020
Master of Hospital Administration -
Kalinga School of Public Health
01.2019 - 01.2021
Operations Trainee and Financial Counselor
Bhagirathi Neotia Women & Child Care
06.2017 - 03.2019
Bachelors In Hospital Management -
Dinabandhu Andrew Institute of Management
01.2016 - 01.2019
High School Diploma -
ISC
04.2014 - 01.2016
ICSE -
ISC