POUSHALI SHARMA
Operation
Hyderabad,TS
Summary
Competent, adaptable operations manager experienced in budgeting and forecasting, with solid critical thinking skills.
Experienced with coordinating patient interactions and administrative tasks in healthcare setting. Utilizes strong organizational skills to manage patient appointments and maintain accurate records. Track record of enhancing patient satisfaction by delivering attentive and efficient care.
Overview
9
9
years of professional experience
4
4
Languages
Work History
International Patient Coordinator
American Oncology Institute
09.2023 - Current
- Working as a part of international marketing department, looking at the end to end operational work, from on-boarding of patients to discharge and also settling of bills.
- Schedule tests as per the convinience.
- Prepare form c , invitation letters , extension letterfor foreign [patient .
- Coordinate with Government officials for NOC;S on patient body transfer to other country .
- Manage end to end billling processfor walk-in patient , including consultation. diagnostic .Handle daily cash ,card .upi transaction
- Maintaning daily patient conversion reports.
Financial Counselor
Asian Institute of Gastroenterology pvt ltd
01.2021 - 08.2023
- As a financial counsellor, coordinator in emergency department.
- provide upfront estimates for inpatient /outpatient procedure and explain the final bill.
- keeping updates on everyday bills and call for the payment.
- oversees daily operations to ensure efficiency and productivity,
- ensure adherence to hospital policys, sops,safety standers.
- facilitates smoth admission and dischrge process .
- act as point of contactfor patient enquiries and complains ,resolving issues promptly to enhance patient experience.
- Maintain patient record ,documentation,and daily reports.
- coordinate with other depatements for smooth flow of service.
Operations Officer
Century Super Specialty Hospital
06.2019 - 06.2020
- As An Operation Officer.
- Department : Operations & Admin
- Manage OP Patient , que handleing , registration for new patient , digonostic billing .
Operations Trainee and Financial Counselor
Bhagirathi Neotia Woman and Child Care Center
06.2017 - 03.2019
- GIVING COST ESTIMATIONS TO THE PATIENT BEFORE ANY OT MAKE THEM UNDERSTAND THE PROCEDURE ,REGISTRATIONS ,SLOT BOOKING.
- MAINTAINING BIRTH CERTIFICATE , MONTHLY STATISTICAL DATA OF BIRTH PER DAY
Education
Master of Hospital Administration -
Kalinga School of Public Health
01-2021
Bachelors In Hospital Management - undefined
Dinabandhu Andrews Institute of Technology and Management
01-2019
ISC - undefined
ICSE
01-2014
Skills
Excellent organizational skills
Good conflict resolution
Proven leadership skills
proficiency in ms office suite
excellent verbal & eritten communication,professional phone etiquette
Interests
Listening music, travelling and cooking
ADDITIONAL INFORMATION
Visited KIMS hospitals (Bhubaneswar) various departments got an
Timeline
International Patient Coordinator
American Oncology Institute
09.2023 - Current
Financial Counselor
Asian Institute of Gastroenterology pvt ltd
01.2021 - 08.2023
Operations Officer
Century Super Specialty Hospital
06.2019 - 06.2020
Operations Trainee and Financial Counselor
Bhagirathi Neotia Woman and Child Care Center
06.2017 - 03.2019
Bachelors In Hospital Management - undefined
Dinabandhu Andrews Institute of Technology and Management
ISC - undefined
ICSE
Master of Hospital Administration -
Kalinga School of Public Health