With a background as a transformational leader, I have served as a strategic partner and advisor across numerous functions including sales, operations, deal desk, partner management, global shared services, and the SaaS ecosystem. Throughout my career at esteemed organizations such as HP, IBM, Sun Microsystems, Oracle, Adobe, and multiple startups, I have provided advisory services and contributed to leadership teams. Additionally, I have led high-performing teams focused on sales optimization, operational excellence, partner management, global shared services deal desk, and customer success operations. These experiences have allowed me to collaborate with respected industry leaders including chairman, CEOs, board members, and CXOs. My expertise lies in strategizing, setting up operations from scratch, enabling teams, optimizing performance, fostering operational excellence, and cultivating a culture of trust.
Strategy & Operations
Sales Operations & RevOps Support
Global Shared Services Operations
Customer Success & Support
CSAT & NPS
Partner/Channel Operations
Forecast, QBR, Dashboard Automation
Lean Six Sigma
PMP Principles
Change Management (Prosci)
Cyber Security (Fortinet)
Robotic Process Automation
Jira ServiceDesk & Zendesk
Digital Marketing
Customer Experience Management
Agile Project Management