Prabakaran M
Chennai
Summary
Dynamic IT professional with extensive experience, excelling in change management and incident response. Proven expertise in ITIL processes and strategic planning, driving successful change initiatives while enhancing team coordination. Recognized for adaptability and effective root cause analysis, ensuring operational excellence and compliance across diverse IT environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
IT Infrastructure Change Lead
cognizant
chennai
12.2022 - 07.2026
- Led Change Advisory Board (CAB) meetings in coordination with stakeholders to review requests, resolve feedback, secure approvals, and ensure cross-functional alignment. Collaborated with CAB managers and site teams to streamline request processing and maintain schedule adherence, with minimal conflict.
- Conducted comprehensive reviews of change request approvals, ensuring all CAB feedback was addressed prior to granting final authorization. Performed detailed post-implementation checks across relevant documentation, placing approvals on hold if discrepancies were identified. Facilitated partial approvals upon resolution to maintain process integrity and compliance.
- Followed up root cause analysis for incidents resulting from change requests during deployment phase. Collaborated with change coordinators to obtain CAPA for actions taken, enabling prevention of future incidents.
- Monitored application validation task dashboards for requests to ensure applications remained operational post-change implementation. Created dedicated application validation tasks for all production changes and assigned to respective application teams.
- Performed pre-check analysis of change requests, documenting key observations and remarks for amendment. Communicated feedback to stakeholders throughout the internal review workflow to ensure transparency and alignment.
- Analysed network security and current infrastructure to identify improvement areas and developed targeted solutions.
- Worked closely with management teams to plan, develop, and execute technical strategies aligned to the client's vision.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Responded to and remedied critical issues that could not be addressed by technicians.
Change Manager
cognizant
chennai
11.2019 - 11.2022
- Chaired internal change management meetings to manage backlog and minimise delays.
- Identified impacted parties and secured business partner resources to enable effective change management.
- Set metrics and KPIs for change effectiveness and presented findings senior leadership.
- Drove GxP and non-GxP review sharing remarks through timely pre-closure governance.
- Led client alignment on scope objectives and deliverables to strengthen relationships.
- Conducted stakeholder status reporting to provide insights for project management. to support budgeting and planning decisions.
Education
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Sri Sairam Institute of Technolgy
Chennai05-2017
Skills
- ITIL expertise
- Change evaluation
- Root cause analysis
- Risk assessment
- Network management
- Strategic planning
- Team coordination
- Adaptability
Certification
- ITIL V4 Foundation in IT service management
Timeline
IT Infrastructure Change Lead
cognizant
12.2022 - 07.2026
Change Manager
cognizant
11.2019 - 11.2022
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Sri Sairam Institute of Technolgy