Prabakaran Mohanraj

Experienced professional with 14+ years of expertise in Foreign Exchange and FMCG sectors, driving business operations, sales growth, and customer-centric solutions. Proven ability to build strong stakeholder relationships and deliver consistent results in dynamic business environments.

Professional Experience in Foreign Exchange Industry
 Oversaw a network of 60 branches across Bangalore, comprising 10 Licensed Foreign Exchange Branches and 50 Non-licensed Branches, driving forex business expansion, operational excellence, and regulatory compliance.
 Extensive hands-on experience in Foreign Exchange Operations across multiple locations, including Madurai, Tirunelveli, Chennai ( Adyar & T. Nagar), Coimbatore demonstrating adaptability to diverse markets and customer segments. (Thomas cook Branches)
 Managed Remittance leads provided by Credila across Tamil Nadu (ROTN) and Kerala regions while working with Thomas Cook.
 Managed end-to-end operations of international education payments, including Flywire, Convera, and Blocked accounts, AD1 ensuring seamless overseas remittances.
 At EBIX Cash, managed Foreign Exchange operations at the Tirupati branch, including specialized handling of the Tirumala Tirupati Devasthanams (TTD) Hundi (donation) foreign currency conversion process.
 Managing key corporate accounts and maintaining strong business relationships to enhance customer retention and revenue generation.
 Responsible for B2B agent acquisition, relationship management, and partner development activities.
 Ensured effective communication and coordination between regional teams and stakeholders.
 Preparing sales reports, operational MIS, and productivity analysis for management review.
In FMGC – Industry
 Led a team of 20 members to drive B2B sales and achieve regional business targets.
 Generated new business opportunities through cold calling, referrals, and lead generation activities.
 Maintained strong customer relationships and ensured excellent customer service standards.
 Coordinated with business development executives to onboard new buyers and expand market reach.
 Trained and mentored team members on customer handling, communication, and sales processes.
 Monitored sales performance, customer feedback, and operational efficiency.
 Coordinated end-to-end supply chain activities, ensuring timely delivery of grocery products to multiple restaurant locations.