Prabal Bhumkar
Senior Operations Manager (Pune City Head | 91springboard)
Pune
Summary
With over 7+ years of comprehensive experience in the industry, I have cultivated a strong proficiency in team leadership, client retention, revenue optimization, and cross-functional collaboration. In my current role, I oversee a portfolio comprising three assets and several managed office agreements within a prominent business district of Pune. My core focus is on driving operational efficiency and financial performance through strategic expense management and revenue enhancement.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Operations Manager (City Head)
91springboard
05.2019 - Current
- Led the business operations of 91springboard’s flagship hubs in Pune, driving annual revenue contributions exceeding ₹27 crores.
- Key account management with emphasis on retention and upsell opportunities.
- P&L management with a strong focus on top-line growth, EBITDA improvement, and efficient churn control
- Led strategic community engagement efforts to build a strong sense of belonging, increase member retention, and create value-driven connections across diverse professional networks.
- Managed key performance indicators (KPIs) and service level agreements (SLAs) to maintain high operational standards and accountability.
- Managed inventory planning and availability to support seamless operations and cost efficiency.
- Drove expansion via market research, site analysis, and stakeholder coordination.
- Client/customer experience management through effective client orientation with special focus on NPS and CSAT
- Designed and improved operational processes while ensuring strict adherence to SOPs for consistency and efficiency.
- Team management with focus on performance, capability development, and talent acquisition.
- Oversaw compliance and internal controls to ensure regulatory and policy adherence.
Education
MBA - Finance
Sydenham Institute of Management Studies (SIMSREE)
Mumbai 04.2017 - 04.2019
Bachelor of Engineering Technology - Mechanical Engineering
MIT
Pune 04.2009 - 03.2013
Skills
Driving Excellence in Member & Operational Experience
Community Building
P&L & Asset Management
Revenue Growth & Expense Optimization
Empowering Teams
Market Analysis
Client Retention
Timeline
Sr. Operations Manager (City Head)
91springboard
05.2019 - Current
MBA - Finance
Sydenham Institute of Management Studies (SIMSREE)
04.2017 - 04.2019
Bachelor of Engineering Technology - Mechanical Engineering
MIT
04.2009 - 03.2013
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