Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Prabal Lamba

New Delhi

Summary

HR professional with extensive experience in HR operations, customer service, and sales. Proven success in managing client portfolios, ensuring compliance with labor laws, and delivering exceptional service. Expertise in onboarding, offboarding, contract drafting, and payroll processing. Strong communication and interpersonal skills, complemented by a bachelor's degree in business administration from Ansal University.

Overview

8
8
years of professional experience

Work History

Analyst

WNS Global Services
03.2025 - Current
  • Managed a diverse client portfolio, overseeing the complete employee lifecycle from onboarding to termination, while ensuring full compliance with local labor laws and organizational policies.
  • Led end-to-end onboarding and offboarding processes for a high volume of employees, consistently achieving strong client satisfaction and contributing to long-term client retention.
  • Drafted and reviewed employment contracts to ensure legal accuracy and compliance with jurisdictional regulations, minimizing legal risk and ensuring documentation integrity.
  • Fostered and maintained strong client and employee relationships, delivering responsive support and resolving HR-related inquiries efficiently to enhance service quality.
  • Processed payroll and administered employee benefits with a focus on accuracy, timeliness, and compliance with internal policies and applicable labor regulations.
  • Prepare and analyze reports such as Diversity, Equity & Inclusion (DE&I) and Exit Survey summaries to ensure accurate, up-to-date employee data and support strategic HR decision-making.
  • Perform data audits and clean-up tasks involving large volumes of employee information, ensuring data integrity, consistency, and compliance with internal standards.
  • Handle ad hoc projects impacting large employee populations, contributing to process optimization and efficient HR operations through meticulous data management and cross-functional collaboration.

HRX Specialist

Velocity Global
02.2022 - 03.2025
  • Manage a portfolio of APAC clients, overseeing the entire employment lifecycle from onboarding to termination, ensuring compliance with local labor laws and regulations.
  • Successfully onboarded and offboarded employees for over 30 clients, maintaining a high level of client satisfaction and retention.
  • Draft and review employment contracts, ensuring accuracy and adherence to legal requirements.
  • Build and maintain strong relationships with clients and employees, providing exceptional service and addressing any HR-related concerns or issues.
  • Handle payroll processing and benefits administration, ensuring timely and accurate payments and compliance with company policies and local regulations.
  • Maintain accurate and up-to-date employee records, ensuring confidentiality and data privacy.
  • Collaborate with cross-functional teams to support HR initiatives and projects, contributing to the overall success of the organization.

HR Customer Care Executive

WIPRO
01.2020 - 02.2022
  • Delivered exceptional customer service and support to US-based clients, ensuring high levels of customer satisfaction and retention.
  • Supervised and trained a team of customer care executives, providing real-time support and guidance to ensure efficient and effective service delivery.
  • Managed staffing needs, HR transactions, health and welfare benefits plans, payroll, and training, ensuring accuracy and compliance with company policies and procedures.
  • Implemented process improvements that streamlined HR operations, resulting in a 20% increase in efficiency and productivity.
  • Maintained clear and effective communication with clients and team members, avoiding jargon and ensuring understanding of HR processes and procedures.
  • Proofread all internal chat and call communications, ensuring accuracy and professionalism in all interactions.
  • Consistently met or exceeded performance targets, demonstrating strong leadership and problem-solving skills.
  • Actively participated in ongoing training and professional development to stay updated on HR best practices and industry trends.

Law/Sales

Alleato Advisory Service Pvt Ltd
01.2019 - 01.2020
  • Actively engaged with banks to promote sales and drive business growth.
  • Cultivated and maintained strong relationships with existing clients, ensuring their satisfaction and retention.
  • Demonstrated excellent communication and interpersonal skills in effectively engaging with clients and addressing their needs.
  • Collaborated with cross-functional teams to develop and implement sales strategies, resulting in increased revenue.
  • Consistently met or exceeded sales targets, contributing to the overall success of the company.
  • Provided exceptional customer service, resolving issues and inquiries in a timely and professional manner.

Relationship Management Intern

Kotak Mahindra Bank
06.2017 - 08.2017
  • Handled and verified client documentation, ensuring accuracy and compliance with regulatory requirements.
  • Collaborated with the Relationship Management team to provide exceptional service and support to clients.
  • Conducted research and analysis to identify opportunities for portfolio growth and optimization.
  • Demonstrated strong attention to detail and organizational skills in managing multiple tasks and priorities.

Education

Bachelors - business administration

Ansal University
Gurugram
01.2019

High School -

Jaspal Kaur Public School
Delhi
01.2015

Skills

  • Client management and relationship building
  • Employment contract negotiation
  • Data analysis and reporting
  • HR data administration
  • Employee onboarding and training
  • Problem solving strategies
  • Business development initiatives
  • Strong work ethic
  • Effective communication skills
  • Computer proficiency and software skills

Websites

Timeline

Analyst

WNS Global Services
03.2025 - Current

HRX Specialist

Velocity Global
02.2022 - 03.2025

HR Customer Care Executive

WIPRO
01.2020 - 02.2022

Law/Sales

Alleato Advisory Service Pvt Ltd
01.2019 - 01.2020

Relationship Management Intern

Kotak Mahindra Bank
06.2017 - 08.2017

Bachelors - business administration

Ansal University

High School -

Jaspal Kaur Public School

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Prabal Lamba