Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
References
Certification
Websites
Timeline
Generic

Prabal Manhas

Faridabad

Summary

Senior Analyst at GlobalLogic Technologies Limited specializing in data-driven decision-making and process optimization. Demonstrated expertise in client relationship management and analytical skills, leading to enhanced workflow efficiency. Acknowledged for building strong client partnerships and providing strategic insights that contribute to business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Analyst

GlobalLogic Technologies Limited
05.2023 - Current
  • Company Overview: Globalogic is an US based Company providing software, design and developments services to its client. It is an independent subsidiary of Hitachi ltd.
  • Provide strategic insights and recommendations based on data analysis to support decision-making at a senior management level.
  • Identify opportunities for process improvement within the analytics team or wider business operations, optimizing workflows, and enhancing efficiency.
  • Cultivate and maintain strong relationships with clients, serving as the main point of contact for their inquiries, needs, and requests.
  • Accessing the database and analyzing the information.
  • Manage client accounts efficiently, ensuring accuracy in record-keeping, contract renewals, and billing processes.
  • Coordinate and collaborate with internal teams (sales, marketing, Engineering etc.) to ensure that client issues are resolved effectively.

Operations Associate

Dataflow group
05.2022 - 05.2023
  • Company Overview: The DataFlow Group is a leading global provider of specialised Primary Source Verification (PSV) solutions, and background screening and immigration compliance services.
  • Research operations :
  • Oversee data collection, storage, and management processes, ensuring data integrity and compliance with protocols.
  • Ensure adherence to ethical standards, regulatory requirements, and research protocols.
  • Exposing the Fraudulent Documents by analysis of Document source (issuing authority ) for ex - checking there Accreditation , existence , operations etc.
  • Insufficiency Management operations :
  • The main aim is to interact with Applicants for the documents that are mandatory and missing for initiating their background verification.
  • Also proactively solving their issues over the call and email .
  • Conduct audits or assessments to pinpoint insufficiencies internally.
  • Devise strategies or action plans to address and rectify identified insufficiencies
  • Provide training and guidance to teams or individuals involved in addressing insufficiencies

Customer Satisfaction Executive

Lenskart Solutions Pvt Ltd
08.2020 - 11.2020
  • Develop a deep understanding of customer needs and preferences.
  • Gather customer feedback through surveys, interviews, or direct interactions to understand their satisfaction levels and areas for improvement.
  • Collaborate with relevant departments to resolve complex issues or escalated cases.
  • Maintain accurate records of customer interactions, feedback, and resolutions in a CRM system.
  • Engage customers through various channels to keep them informed about updates or improvements.
  • Ensure adherence to service standards and quality benchmarks to consistently deliver a high level of service to customers.

Assistant Eng. Quality Control

Cenlub Industries Ltd
11.2018 - 07.2020
  • Implement and monitor quality control procedures and processes to ensure compliance with industry standards, regulations, and company requirements.
  • Develop and maintain quality control documentation, including inspection procedures, test methods, and quality manuals.
  • Conduct regular inspections and tests on raw materials, components, or finished products to verify their quality and adherence to specifications.
  • Prepare detailed quality control reports documenting inspection outcomes and any deviations from quality standards.
  • Collaborate with engineering and production teams to identify areas for process improvement based on quality control findings.
  • Work with suppliers to ensure the quality of incoming materials or components, including conducting supplier audits and quality assessments.
  • Maintain accurate records of quality control tests, inspections, and audits.
  • Ensure compliance with ISO standards, quality management systems, and regulatory requirements.
  • Provide training to production teams on quality control procedures and standards.
  • Incorporate customer feedback into quality control processes to address customer concerns and improve product quality.

Education

Graduation Degree - Mechanical Engineering

Maharshidayanand University
Haryana
01.2018

AISSCE (12th) -

St. John’s School
Faridabad
01.2014

SSC (10th) -

St. John’s School
Faridabad
01.2012

Skills

  • Analytical skills
  • Collaboration and teamwork
  • Problem-solving
  • Time management
  • Delegation and supervision
  • Communication skills
  • Process improvement
  • Client relationship management
  • Customer service
  • Attention to detail

Accomplishments

  • Achieved a perfect Net Promoter Score (NPS) of 10 for the financial years 2024 and 2025 in current role .
  • Recognition from Calabrio's CEO and SVP for the financial year 2025
  • Recognition in May 2024 from one of the biggest clients of the company
  • Jan 2024 Spot Award winner

Languages

English

Hobbies and Interests

Singing, Dancing, Reading Books

References

References available upon request.

Certification

  • Data analysis using Excel by Great Learning
  • Introduction to data protection by Globallogic

Timeline

Senior Analyst

GlobalLogic Technologies Limited
05.2023 - Current

Operations Associate

Dataflow group
05.2022 - 05.2023

Customer Satisfaction Executive

Lenskart Solutions Pvt Ltd
08.2020 - 11.2020

Assistant Eng. Quality Control

Cenlub Industries Ltd
11.2018 - 07.2020

Graduation Degree - Mechanical Engineering

Maharshidayanand University

AISSCE (12th) -

St. John’s School

SSC (10th) -

St. John’s School

Similar Profiles

CREATE PROFILE
Prabal Manhas