Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic
Prabal Paul

Prabal Paul

Pune

Summary

  • 10+ years of IT Experience in Telecom Business Support Systems
  • 4+ years of overseas experience of managing Client relations (Germany)
  • Specialized in driving large-scale E2E transformation projects, Client & Stakeholder Management, Business Support, Project Planning, Delivery, Maintenance, Transition Management
  • Contributed to successful release of various products & services for leading International Clients
  • Functioned in roles such as Business Test Manager, Customer Relationship Manager, Transition Manager, Principal Managing Consultant

Overview

10
10
years of professional experience
1
1
Certification

Work History

PRINCIPAL MANAGEMENT CONSULTANT

WIPRO TECHNOLOGIES
Pune
10.2021 - 09.2024
  • Managed delivery of 4 Teams annually, consistently meeting KPIs, SLAs, and reducing test cycle time by 10% through optimized workflows.
  • Managed test budgets for projects totaling €2 million, achieving 15% cost savings by streamlining processes and maximizing team efficiency.
  • Ensured 100% SLA compliance and 99% defect-free deployments by establishing stringent quality checks and defect management protocols.
  • Coordinated with Stakeholders, vendors, IT, and business operations to manage escalations and meet project timelines, achieving 95% on-time project delivery.
  • Initiated process improvements that reduced manual test effort by 40% and accelerated time-to-market by 20% through enhanced test automation and team training.
  • Collaborated with leadership to enhance Technology vision, process improvements, and prepare Project roadmap.
  • Managed multiple teams with a total of over 75 QE professionals, conducting end-to-end testing across 50+ applications.

BUSINESS TEST MANAGER

WIPRO TECHNOLOGIES
Munich
04.2020 - 09.2021
  • Successfully led Transition strategy, completing Vendor Shift to Wipro 33% ahead of schedule.
  • Achieved 6.7/7 CSAT rating for 2 consecutive years through effective Client and Demand Management liaison (CSAT rating improved by 7.2%).
  • Designed end-to-end test strategies for projects, ensuring 95% adherence to timelines and 100% alignment with business objectives.
  • Oversaw resource allocation and capacity for over 50 team members, optimizing workloads to maintain a 95% utilization rate. Achieved a 17% cost reduction through effective onsite-offshore resource management.
  • Acted as primary liaison between project, business, and technology teams, successfully coordinating UAT and SIT testing for 6+ large-scale releases per year.
  • Reduced production defect rate by 35% through proactive risk-based testing and improved defect management processes.
  • Conducted bi-weekly project updates with business stakeholders, achieving 95% stakeholder satisfaction through consistent communication.
  • Successfully managed to deliver ~100 Service Requests/ year whilst maintaining the quality index > 95%
  • KPIs managed - Test Delivery, Quality Index, Pass %, Defect Slippage, Knowledge Management, Automation %

TECHNICAL LEAD & LEAD ANALYST

WIPRO TECHNOLOGIES
Munich
10.2017 - 03.2020
  • Defined and implemented testing strategies for telecom applications, achieving 100% alignment with requirements.
  • Led a team of 30 Testers & 10 Analysts across multiple locations, coordinating test execution for 1000+ test cases per release, ensuring 98% on-time delivery and quality standards.
  • Identified and resolved 250+ critical defects during UAT, leading to a 35% increase in product quality at launch.
  • Delivered weekly dashboards and reports to stakeholders, reducing project escalations by 25% and maintaining transparency on test progress and risks.
  • Analyzed 200+ functional requirements across CRM, billing, and network applications, ensuring 100% coverage in test scenarios.
  • Developed 1,500+ test cases for telecom workflows and automated 300+ of them, achieving 40% reduction in manual testing time and enhancing test efficiency.

SOFTWARE ENGINEER

WIPRO TECHNOLOGIES
Pune
07.2014 - 09.2017
  • Worked on multiple transformation teams.
  • Involved in all the phases of STLC for all Service/ Change requests, conducted SIT & UAT, Customer review, Test reporting.
  • Leveraged clear understanding of all Software Applications (CRM, Mediation, Billing, Middleware & other Backends) and all Network Applications (OCS, PCRF, HLR etc) testing & know-how of business processes.

Education

B. TECH - COMPUTER SCIENCE

CHANDIGARH GROUP OF COLLEGES
Chandigarh
06-2014

Skills

  • Agile Project Management
  • Test Strategy & Planning
  • Customer Relationship Management
  • Stakeholder Management
  • Quality Assurance & Delivery
  • Business Analysis
  • Risk & Impact Analysis
  • Defect Management
  • Conflict Resolution
  • Cost & Budget Estimations
  • System Design and Architecture
  • JIRA & Confluence
  • Resource and Capacity Management
  • Analytical and Problem-Solving

Certification

  • Professional Scrum Product Owner (PSPO 1)
  • Professional Scrum Master (PSM 1)
  • ISTQB Advanced Level - Test Manager
  • Certified Scrum Master (CSM)
  • Certified Lean Six Sigma Black Belt
  • ISTQB Advanced Level - Test Analyst
  • ISTQB Tester Foundation Level - Agile
  • ISTQB Tester Foundation Level
  • Tricentis TOSCA AS1, AS2
  • Tricentis TOSCA TDS1, TDS2

Websites

References

References available upon request.

Timeline

PRINCIPAL MANAGEMENT CONSULTANT

WIPRO TECHNOLOGIES
10.2021 - 09.2024

BUSINESS TEST MANAGER

WIPRO TECHNOLOGIES
04.2020 - 09.2021

TECHNICAL LEAD & LEAD ANALYST

WIPRO TECHNOLOGIES
10.2017 - 03.2020

SOFTWARE ENGINEER

WIPRO TECHNOLOGIES
07.2014 - 09.2017

B. TECH - COMPUTER SCIENCE

CHANDIGARH GROUP OF COLLEGES

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