Prabeen P Nair

• Managing front office operations to maintain exceptional guest service standards.
• Supervised a team of reception staff, providing training and development to improve performance and service quality.
• Pre opening Hiring and procurements for the Rooms Division
• Conducted regular staff meetings to share updates, gather feedback, and foster a culture of teamwork and continuous improvement.
• Liaised with housekeeping and maintenance departments to ensure rooms met the hotel's high standards of cleanliness and comfort.
• Overseeing the horticulture department, which is headed by a horticulture manager and comprises a team of 19 members.
• Established and enforced front office policies and procedures to standardise operations and improve service delivery.
• Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
• Administered property budget, controlled expenditures and maintained accurate financial records.
• Coordinated polished and professional reception for guests.
• Collaborated with the marketing department to create attractive room promotions, driving increased bookings during off-peak periods.
• Developed and implemented policies and procedures to streamline operations and increase efficiency.
• Monitored compliance with regulatory requirements, minimising legal risks and maintaining company reputation.
• Facilitated training sessions, upskilling staff and promoting continuous professional development.
• Coordinated with HR to recruit, train, and develop new staff, aligning with company standards.
• Directed team of 50+ staff members in front office, housekeeping, and reservations to maintain operational excellence.
• Decreased costs by negotiating with vendors and suppliers for better prices.
• Liaised with other department managers to streamline processes and enhance overall operational efficiency.
• Advised senior management on facilities needs and delivered ongoing operational support.

Core Skills:

Managing Profitability , Managing Revenue Goals, Leading Operations and Departement Teams, Managing Guest Experience .

• Managed front office operations to maintain exceptional guest service standards in a high-volume environment.
• Supervised a team of reception staff, providing training and development to improve performance and service quality.
• Organised staff rosters to ensure adequate coverage during peak times while optimising labour costs.
• Analysed customer feedback to identify areas for improvement and implemented changes to enhance guest experience.
• Handled guest complaints with empathy and professionalism, resolving issues promptly to maintain positive relationships.
• Oversaw the management of the front office budget, carefully controlling expenses and optimising resources.
• Coordinated seamless check-in and check-out processes, minimising guest wait times and enhancing satisfaction.
• Prepared detailed reports on front office performance, highlighting achievements and identifying challenges for management review.
• Conducted regular staff meetings to share updates, gather feedback, and foster a culture of teamwork and continuous improvement.
• Established clear procedures for team work, document tracking and data reporting.
• Established and enforced front office policies and procedures to standardise operations and improve service delivery.

• Responsible for the pre- opening Hiring & procurements
• Guest room set up and implementation
• Setting up the sop's and process required for the departmental operations.
• Setting up the proper par stocks and inventories required to run the operations.
• Work closely and having a timely communication with fom to monitor the budget allocated for room division.
• Setting up the capex and opex together with Fom and FM to run the Room division for the financial year.
• Overall responsible for the smooth operations of the department
• Monitoring the productivity of various housekeeping and room division activities.
• Ensuring exceptional customer service.
• Observe service behaviors of employees and provide feedback to individuals.
• Supervises staffing levels to ensure that guests service, operational needs, and financial objectives are met.
• Ensures employees understands Management Expectations and parameters.
• Ensures Guest Voice scores are above Par level.

• Overall responsible for the smooth operations of the department
• Implementation of SOPs as per Hyatt standards.
• Monitoring the productivity of various housekeeping activities.

• Overall responsible for the smooth operations of the department
• Implementation of SOPs as per Marriott standards.
• Monitoring the productivity of various housekeeping activities.

• Cleared all audits to date in green with 98+ %
• Overall Responsible for smooth operations of the department.
• Recruiting and training.
• Implementing new training and procedures whenever required.
• Overlooking right sops is followed as per the brand approved standard.
• Making the Annual department budget responsible for manning and expenses.
• Overlooking linen inventory, O.E inventory, and other required inventories.
• Looking on to duty rosters, managing leaves, training, cross training.
• Actively coordinating with Chief Engineer for GCPM rooms as well as the public area to make sure that it is completed as per brand-approved standards.
• Monitoring productivity of various housekeeping sections.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolved problems, improved operations, and provided exceptional service.
• Oversaw daily operations to ensure high levels of productivity.
• Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
• Managed a team of 31 employees, overseeing hiring, training, and professional growth of employees.
• Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
• Monitored all company inventory to ensure stock levels and databases were updated.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.