PRABHA RAWAT
Bangalore
Summary
Accomplished specialist with extensive experience in running station programming in high-stress environments. Demonstrated expertise in personnel leadership, resource management, and key decision-making. Articulate problem-solver identifying and addressing issues impacting team performance and station results. Devoted professional proactively and swiftly determining the best course of action for any given scenario. Confident in handling tasks independently or as part of a team, with a highly organized approach to work. Strong advocate for those in need, committed to providing the best possible service.
Overview
8
8
years of professional experience
Work History
Program Specialist
Fortrea
Bengaluru, India (Remote)
05.2023 - Current
- Data analysis and evaluation, analyzed needs to provide customized insurance solutions.
- Coordinated training sessions for new hires
- Maintained accurate records of programs and services
- Benefit verification of insurance
- Verified patient eligibility and coverage details prior to submission of application
- Enhanced updating of patient records and insurance information in the system.
- Order and shipment management
- Maintained benefits claim processing,medical terminology, and procedures and HIPAA regulations.
- Adverse Events and Product complaints analysis and management
Customer Support Advisor
24/7.ai
Bengaluru
11.2021 - 05.2023
- Served as a subject matter expert, mentoring junior team members and assisting them in handling complex cases.
- Handled escalated cases s utilizing available resources to reach agreeable resolutions.
- Supported fraud prevention efforts by diligently reviewing transaction alerts through MFA
- Maintained up-to-date knowledge on industry regulations, policies, and procedures, ensuring compliance in all credit card operations.
- Verified insurance as a secondary proof of Identity
- Run credit checks and provide valuable support as per customer satisfaction
Customer Support Representative
Connexions BPO
Bengaluru, India
01.2021 - 11.2021
- Evaluated various payment gateways and selected the most suitable option based on cost efficiency and security considerations, enhancing transaction processing capabilities.
- Increased customer satisfaction by integrating third-party payment gateways
- Data processing and management
- Reduced customer wait times by promptly processing orders and payments during peak hours.
- Supported e-commerce clients by developing functional shopping carts, secure payment gateways, and inventory management systems.
Science Tutor
Self-employeed
Darjeeling, India (Remote)
01.2017 - 01.2021
- Maintained an organized tutoring space with relevant resources readily available, promoting a focused learning environment.
- Maintained records of student assessments, tutoring activities and results.
- Conducted science subject tuition at home for ages 8-15 years
Education
B. Ed Life Science, 1st with 86.35% - Education
Bangashree Teacher's Training Institute
Murshidabad, India01.2023
Post Graduation, 1st with 77% - Biology
Darjeeling Govt. College
Darjeeling, India01.2019
Graduation, 2nd with 58% - Biology
Darjeeling Govt. College
Darjeeling, India01.2017
Higher Secondary, 1st with 60% -
St. Teresa Higher Sec. School
Darjeeling01.2013
Matriculation, 1st with 79% -
Holy Cross Girl's High School
Darjeeling01.2011
Skills
- Hard working & reliable
- Commendable ability to work in any environment as well as independently
- Result oriented
- Report Generation
- Document Management
- Microsoft Office
- Problem-Solving
- Attention to Detail
- Active Listening
- Data Confidentiality
- Relationship Building
- Case Management
- Data Entry Software
- Relationship management
- Application Processes
- De Escalation Tactics
Languages
English
Hindi
Nepali
Personal Information
- Height: 5.1ʺ
- Father's Name: Mr. Ajit Rawat
- Mother's Name: Late Mrs. Christina Rawat
- Blood Group: AB+
- Date of Birth: 05/05/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Christianity
- Permanent Address - Sonda Darjeeling
- Currently Residing in Bengaluru
Hobby
Singing, composing poems and songs
Disclaimer
I do hereby confirm that all the information stated above is true to the best of my knowledge.
Timeline
Program Specialist
Fortrea
05.2023 - Current
Customer Support Advisor
24/7.ai
11.2021 - 05.2023
Customer Support Representative
Connexions BPO
01.2021 - 11.2021
Science Tutor
Self-employeed
01.2017 - 01.2021
B. Ed Life Science, 1st with 86.35% - Education
Bangashree Teacher's Training Institute
Post Graduation, 1st with 77% - Biology
Darjeeling Govt. College
Graduation, 2nd with 58% - Biology
Darjeeling Govt. College
Higher Secondary, 1st with 60% -
St. Teresa Higher Sec. School
Matriculation, 1st with 79% -
Holy Cross Girl's High School