Prabha S

• Monitored e-commerce applications using Splunk to ensure 24/7 availability and optimal performance.
• Analyzed application logs and events to detect anomalies, errors, and performance issues.
• Created and maintained Splunk dashboards and alerts for real-time monitoring.
• Performed incident analysis and troubleshooting, ensuring timely resolution and minimal business impact.
• Conducted root cause analysis (RCA) for recurring issues and documented findings.
• Coordinated with application, infrastructure, and DevOps teams during critical incidents.
• Managed incident tickets, updates, and closure while adhering to SLA timelines.
• Prepared daily/weekly reports on system health, incidents, and trends.
• Maintained SOPs and operational documentation.

• Worked in Navitas support desk to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Assisting clients by providing required access for tools like Google Analytics and Dotmailer.
• Troubleshoot and diagnose technical issues with AEM implementations.