PRABHAGARAN M
Catalogue Team Lead and Implementation Organizer
Bengaluru
Summary
Experienced and results-driven with over 15 years of experience leading high-performing teams and managing successful projects. Seeking a senior management role to leverage leadership and strategic planning skills to drive business growth and achieve company objectives
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Supportive Team Lead with 15 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
14
14
years of professional experience
1
1
Language
Work History
Catalogue Team Lead and Implementation Organizer
Edvantage Point Technologies Pvt Ltd
03.2018 - 10.2025
- Creating product SKUs with cataloging data and uploading the data to the EdQart server.
- End-to-end testing with data manipulation.
- Visiting the vendor's place to collect cataloging information for upload.
- Providing end-to-end support to the clients regarding the implementation of ERP to the users.
- Handling client escalations via calls and email.
- Providing data support and ERP support for international schools in pan India.
- Providing data support and ERP support for the government. Schools in Karnataka.
- Visiting the schools and meeting the concerned head to find the requirements.
- By using the power tools of SQL and Power BI to extract the data in required formats.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Senior Customer Support Executive
Vidal Health Care Services Pvt Ltd.
02.2016 - 09.2017
- Processing of Claims and Updating of Enrollments.
- Handling client escalations via calls and email.
- Providing data support for corporate clients.
- Preparation of monthly and weekly data reports to clients and reporting managers.
- Preparation of monthly invoices for the corporate users.
- Monthly invoice handling from the clients.
- Uploading and generating E-Cards.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
Team Leader and Process In-charge
Fortune Business Solutions
10.2013 - 02.2016
- Process in Charge for Airtel DSL Service.
- Handling clients and customer escalations up to request completion.
- Providing data supports for the field team.
- Providing data support for telecallers.
- Preparation of monthly invoices regarding production.
Customer Service Representative
Mphasis An HP
05.2012 - 09.2013
- Providing 24/7 on-call support and through emails.
- 24/7 on-call support and through emails.
- Troubleshooting the errors, depending on the customer issues.
- Daily responsibilities include configuring modems.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Front Office Executive
Advaith Hyundai
06.2011 - 05.2012
- Providing 24/7 on-call support and through emails.
- Providing customer service and opening a job card for the service vehicle.
- Closure of Monthly Attendance for the Employees.
Education
Bachelor of Science - Computer Science
Kolar Gold Field 04.2001 -
Science
Kolar Gold Fields PU College
Kolar Gold Field 04.2001 -
SSLC -
St. Mary’s boys’ high school
01.2005
Skills
Communication: Verbal, written, and presentation skills Active listening is also a key component
ACHIEVEMENTS & EXTRA CURRICULAR
NSS volunteer for three years in FGC College. Participated in college and school level debate and essay competition and received applauds. Event organizer in all school and college annual day functions and other technical events.
Declaration
I here by declare that above information is correct to the best of my knowledge and belief.
Timeline
Catalogue Team Lead and Implementation Organizer
Edvantage Point Technologies Pvt Ltd
03.2018 - 10.2025
Senior Customer Support Executive
Vidal Health Care Services Pvt Ltd.
02.2016 - 09.2017
Team Leader and Process In-charge
Fortune Business Solutions
10.2013 - 02.2016
Customer Service Representative
Mphasis An HP
05.2012 - 09.2013
Front Office Executive
Advaith Hyundai
06.2011 - 05.2012
Bachelor of Science - Computer Science
04.2001 -
Science
Kolar Gold Fields PU College
04.2001 -
SSLC -
St. Mary’s boys’ high school