Prabhakar Duraisami
Chennai
Summary
Experienced MES Solution Specialist Lead with a strong background in developing and implementing customized solutions. Demonstrated success in enhancing operational efficiencies and elevating service delivery. Recognized for collaborative approach and ability to thrive in dynamic environments, ensuring team success and achieving goals.
Overview
13
13
years of professional experience
Work History
MES Solution Specialist-Team Lead
Sanmina Tech Service Pvt Ltd
Chennai
05.2023 - Current
- Leading the 7 Member team in Chennai and 3 members overseas
- Worked on critical project managements
- Worked closely with the business to analyze & understand Business requirements; gathered User, Functional and Non-Functional requirements & translated the requirements into JIRA User Stories
- Help have cost and schedule responsibility of the 42Q application development efforts
- Attend customer Priority meetings weekly with the project manager's
- UAT testing with the customer and help them with UAT configurations
- Acts as contact for all users on system issues or problems
- Work among other teams to identify and suggest changes and/or improvements to the manufacturing process, to provide training and coaching to make the 42Q environment more efficient
- Partner with the support organization to provide 42Q training, support, and technical assistance to end-users
- Delivered exceptional service to each customer by listening to concerns and answering questions
- Created itineraries, booked travel, and managed expenses for corporate events and training
Senior MES Professional
capgemini India
Chennai
04.2022 - 05.2023
- Managed Hydra MPDV application and played a SME role
- Worked closely with the business to analyze & understand Business requirements; gathered User, Functional and Non-Functional requirements & translated the requirements into JIRA User Stories
- Attend customer Priority meetings weekly with the project manager's
- UAT testing with the customer and help them with UAT configurations
- Acts as contact for all users on system issues or problems
- Troubleshoots identifies and tracks software and hardware issues to ensure resolution and keep systems operational
- Documents and communicates problem resolution
- Develop, Maintain, Status Project work plan with PM
- Work among other teams to identify and suggest changes and/or improvements to the manufacturing process, to provide training and coaching to make the 42Q environment more efficient
- Delivered exceptional service to each customer by listening to concerns and answering questions
- Created itineraries, booked travel, and managed expenses for corporate events and training
Senior MES Solution Specialist
Sanmina-Sci Technology India Private limited
Chennai
07.2018 - 03.2022
- Senior Business System Analyst with over 9.5 years of industry experience
- As a 42Q Product Expert who maintains the interface between the business and the development teams
- Worked closely with the business to analyze & understand Business requirements; gathered User, Functional and Non-Functional requirements & translated the requirements into JIRA User Stories
- Help have cost and schedule responsibility of the 42Q application development efforts
- Attend customer Priority meetings weekly with the project manager's
- UAT testing with the customer and help them with UAT configurations
- Acts as contact for all users on system issues or problems
- Troubleshoots identifies and tracks software and hardware issues to ensure resolution and keep systems operational
- Documents and communicates problem resolution
- Develop, Maintain, Status Project work plan with PM
- Work among other teams to identify and suggest changes and/or improvements to the manufacturing process, to provide training and coaching to make the 42Q environment more efficient
- Partner with the support organization to provide 42Q training, support, and technical assistance to end-users
- Delivered exceptional service to each customer by listening to concerns and answering questions
- Created itineraries, booked travel, and managing expenses for corporate events and training
Programmer Analyst
Sanmina-Sci Technology India Private limited
Chennai
06.2016 - 07.2018
- Senior Business System Analyst with over 9.5 years of industry experience
- As a 42Q Product Expert who maintains the interface between the business and the development teams
- Worked closely with the business to analyze & understand Business requirements; gathered User, Functional and Non-Functional requirements & translated the requirements into JIRA User Stories
- Help have cost and schedule responsibility of the 42Q application development efforts
- Attend customer Priority meetings weekly with the project manager's
- UAT testing with the customer and help them with UAT configurations
- Acts as contact for all users on system issues or problems
- Troubleshoots identifies and tracks software and hardware issues to ensure resolution and keep systems operational
- Documents and communicates problem resolution
- Develop, Maintain, Status Project work plan with PM
- Work among other teams to identify and suggest changes and/or improvements to the manufacturing process, to provide training and coaching to make the 42Q environment more efficient
- Partner with the support organization to provide 42Q training, support, and technical assistance to end-users
- Delivered exceptional service to each customer by listening to concerns and answering questions
- Created itineraries, booked travel, and managing expenses for corporate events and training
UNIX/PLSQL Support Speicalist
Tata Consultancy Services
Chennai
12.2015 - 11.2016
- Working with Barclays Bank supporting time critical and data sensitive applications using my technical expertise.
- Handled day to day issues through UNIX scripts and working knowledge with Putty terminal tool.
- Providing problem and incident management along with chronic issue remediation plans and execution.
- Troubleshooting problems, determining the root cause, and where possible, fixing the bug(s).
MES Engineer
Flextronics
Chennai
08.2015 - 12.2015
- Act as a liaison between the internal project team, internal management, and customer project teams and management
- Worked with local flex flow MES application and to provide 24/7 support in problem solving, performance follow up and system updates
- Worked knowledge with SQL Queries to support to run production reports through MES
MES Engineer
Sanmina Corporation
Chennai
09.2012 - 08.2015
- As a MES engineer, worked with SFDC MES system and to provide 24/7 support in problem solving, performance follow up and system updates
- Work effectively at different levels within MES project teams to implement new functionality to the plants
- Worked knowledge with SQL Queries to support to run production reports through MES.
- Assist clients with resolving application problems and installing software upgrades as well as patches for MES systems
- Develop and improve SFDC processes, procedures and tools used in the execution of projects
- Identify change orders with internal engineering team and implement the changes into the SFDC MES system to have updated process flow to the plants. Lead MES medical projects and maintain the IQ, QQ and PQ medical validation document.
- Working closely with offshore analysts, development team and QA team to define MES solution architectures and develops detailed design specifications
Education
Bachelore of Engineering - Computer Science
Anna University of Technology, Tiruchirappalli
Panruti, Cuddalore 06-2012
Skills
- Amazon Web Services
- SQL
- Postgres
- Oracle
- Jira
- Windows Enterprise
- Linux
- Cent OS
Process
- Requirement gathering
- Troubleshooting & Root cause analysis
- SDLC process
- Change management
- Feasibility analysis
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
MES Solution Specialist-Team Lead
Sanmina Tech Service Pvt Ltd
05.2023 - Current
Senior MES Professional
capgemini India
04.2022 - 05.2023
Senior MES Solution Specialist
Sanmina-Sci Technology India Private limited
07.2018 - 03.2022
Programmer Analyst
Sanmina-Sci Technology India Private limited
06.2016 - 07.2018
UNIX/PLSQL Support Speicalist
Tata Consultancy Services
12.2015 - 11.2016
MES Engineer
Flextronics
08.2015 - 12.2015
MES Engineer
Sanmina Corporation
09.2012 - 08.2015
Bachelore of Engineering - Computer Science
Anna University of Technology, Tiruchirappalli