Prabhakar Kumar Poddar
Indore
Summary
Dynamic Senior Network Administrator with extensive experience at SGS Technical Services, excelling in network architecture design and disaster recovery planning. Proven track record in enhancing network reliability and security while fostering collaboration across teams. Adept at troubleshooting complex issues and implementing effective solutions to optimize performance and user satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Network Administrator
SGS Technical Services Private Limited
Indore
04.2023 - Current
- Designed new LAN and WAN architectures to improve scalability and reliability of existing networks.
- Researched, recommended, configured, and supported hardware and software for multiple departments.
- Maintained records of hardware inventory and configured assets in the asset management system.
- Conferred with network users about solutions to existing system problems.
- Oversaw VPNs to deliver secure virtual network access to remote users.
- Developed and implemented security policies to protect organization data from unauthorized access.
- Managed network-related projects from concept to implementation.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Monitored network performance and troubleshot network connectivity issues.
- Worked closely with end users to solve problems related to hardware and software.
- Tracked network and telephony devices for performance and load threshold metering.
- Installed and supported hardware and software for desktops, servers, and printers.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
- Resolved complex technical issues related to the LAN and WAN infrastructure.
- Monitored network performance, availability, utilization, throughput, goodput and latency.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Managed employee access, security roles and permissions.
Group IT Manager
Rana Motors Pvt. Ltd.
02.2019 - 03.2023
- Company Overview: Reputed Maruti Suzuki dealers
- Manage Maruti Suzuki VTS Server
- Manage of helpdesk SR/ticketing systems
- Install, upgrade, support and troubleshoot windows 7, windows 10, Microsoft office 2010,2013,2016 and any authorized desktop application
- Troubleshooting system start-up and user login problems
- Desktop performance monitoring and optimization
- Take ownership and responsibility of queries, issue and problems assigned
- New user mail and profile creation and mail and applications issue related troubleshooting
- Troubleshooting hardware/Networking /OS related queries of our branches employees over Phone/Remote Control
- PC and laptop Hardware/OS and software Installation and troubleshooting problems
- Knowledge of IT Audits and Asset verifications
- Manage SLA
- Reputed Maruti Suzuki dealers
Desktop Support Engineer
Vara United
Indore
08.2016 - 01.2019
- Company Overview: ICICI Bank IT vendor company
- ICICI Bank IT vendor company
- Two year seven month Experience
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Banking software installation and upgrading
- Banking asset audit
- Implemented security measures such as antivirus protection to protect against malicious attacks.
- Evaluated software or hardware to recommend improvements or upgrades.
- Participated in IT projects related to desktop support services.
- Configured user accounts, permissions and passwords according to company policies.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Collaborated with IT team members to share knowledge and improve support processes.
EDP
My Car Indore Pvt. Ltd.
12.2014 - 01.2016
- One year Experience.
Education
Bachelor of Arts -
Jamalpur College Jamalpur
Jamalpur, Munger01-2015
Intermediate Certificate -
Inter Astariya D.P.Y. +2 H/S
Ghatwari, Munger01-2011
High School Diploma -
Janta High School
Taufir Diyara Munger01-2009
Skills
- Disaster recovery planning
- VoIP systems management
- Load balancing techniques
- Network architecture design
- Network monitoring tools
- Network access control
- Remote Access solutions
- Wireless networking
- Local area networks
- Firewall management
- VPN configuration
- IP addressing
- Network troubleshooting
- Hardware and software monitoring
- IP addressing and subnetting
Certification
* Microsoft Certified Azure Administrator Associate-104 (Certification Number : H917-1348)
* Jetking Certified Hardware Networking Professional (JCHNP) Indore.
Timeline
Senior Network Administrator
SGS Technical Services Private Limited
04.2023 - Current
Group IT Manager
Rana Motors Pvt. Ltd.
02.2019 - 03.2023
Desktop Support Engineer
Vara United
08.2016 - 01.2019
EDP
My Car Indore Pvt. Ltd.
12.2014 - 01.2016
Bachelor of Arts -
Jamalpur College Jamalpur
Intermediate Certificate -
Inter Astariya D.P.Y. +2 H/S
High School Diploma -
Janta High School
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