Prabhakar Reddy S

AppDynamics is an Application Performance Monitoring tool that is designed to monitor and improve application performance

When we onboard our customer applications with our solution, we enable them to identify minute level bottlenecks, get real time visibility into performance metrics and allowing their IT teams to quickly diagnose and resolve issues before their users are even impacted

• Analyzing project demands and resource availability, collaborating with stakeholders, implementing resource strategies, optimizing utilization, maintaining documentation, monitoring trends, and providing guidance on resource planning and coordination
• Recognized by management for delivering App dynamics projects
• Led a team of 18 talented engineers
• Enhanced 20% staffing productivity by identifying and proposing 5 key features for improvement in the SDC tool, successfully addressing operational challenges
• Analyzed project demands and resource availability to develop effective resource allocation plans, resulting in a 30% improvement in resource utilization and reduced project delays
• Collaborated with project managers and stakeholders to implement strategic resource planning, optimizing allocation processes, enhancing 10% productivity through conflict resolution and performance assessments
• Closely working with Project Manager for all India, ASEAN and EMEA customers (From Sales to PS handover to Closure & Reporting)
• Establish consistent, constant communication with all direct and indirect stakeholders
• This includes a vast number of Cisco teams, Third Party implementation/service partners, and end customers
• Resource allocation and management with a team of 18 shared resources from across region
• Full control and management of governance of all T&M projects with complex, dynamic scope and timelines
• Major risk mitigation by identifying red flags proactively and ensuring all relevant stakeholders are sensitized
• Escalation management while maintaining a healthy balance between customer advocacy and protecting internal teams
• Liaise with Cisco sales teams, sales engineers, customer success partners, partner channel teams, services sales, and all others that come together to bring a customer into the system such that there is seamless transition of information from one function to another
• Provide guidance to the team on effectively establishing action plans and coaching them in the importance of follow up and reporting and maintaining customer relationships
• AppDynamics is an Application Performance Monitoring tool that is designed to monitor and improve application performance
• When we onboard our customer applications with our solution, we enable them to identify minute level bottlenecks, get real time visibility into performance metrics and allowing their IT teams to quickly diagnose and resolve issues before their users are even impacted

• Collaborating with Cisco CX Managers, assigning tasks, managing requests, coordinating resources, and preparing reports to ensure successful project execution and alignment with organizational goals
• Led a team of 35 talented engineers
• Improved project delivery timelines by 30% for BCS staffing by proposing a collaborative approach to work on shared releases, resulting in significant time savings for the team
• Collaborated with Cisco CX Delivery Managers to fulfill support service needs, successfully managing over 100 project requests monthly and ensuring timely delivery through the TOP tool
• Developed comprehensive project plans for the APJC region, effectively coordinating resources and third-party vendors, leading to a 25% increase in project completion and improved stakeholder satisfaction
• Handles APJC region calls with respect to all deliverables request and resource request
• Responsible to make a feasible plan that achieves the goals and objectives of the project and aligns with the organization's overall business strategy
• Coordinating with internal resources and third parties/vendors for the flawless execution of projects
• Worked closely with Cisco CX delivery Managers, fulfilling the needs of support services and worked across multiple cross functionals

• Conducting internal audits for Billing and Order Management, preparing status reports, automating data entry through macros, and developing utilities for the Quality Team
• Led a team of 23 talented associates
• Responsible for internal audits related to Billing and Order Management, ensure that select activities performed by its agents are planned and executed in accordance with Project policies and procedures
• Prepared routine and ad hoc status reports
• Designed, recorded, and executed macros to automate data entry inputs
• Developed a utility module for auditing purpose for Quality Team
• Created Excel templates to be used for specific purpose or as per requirement

• Processing Medical and Hospital Insurance Pend claims, administering dedicated sites, managing high-dollar claims, and auditing trainee claims
• Generated and managed related reports and served as backup to the Group Lead
• Processed over 1,000 Medical and Hospital Insurance Pend claims monthly using Mainframe applications, ensuring timely payments to providers and members while maintaining a 98% accuracy rate
• Successfully managed a team of 12 processors, optimizing workflow and productivity, which resulted in meeting or exceeding productivity targets by 15% within established turnaround times