Dynamic restaurant manager with 10 years at Sapphire Foods India, excelling in staff management and customer service. Proven track record in enhancing team performance and boosting customer loyalty. Skilled in inventory management and problem-solving, I foster a positive work environment while ensuring food safety and operational excellence.
Overview
10
10
years of professional experience
Work History
HAVING 10 YEARS EXPERIENCE IN PIZZAHUT , Worked A
sapphire foods india private limited
MADURAI
06.2015 - 01.2025
Managed busy and highly popular restaurant with professional, well-trained staff.
Reviewed menu items on a regular basis to ensure quality standards were met.
Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Coached staff on strategies to enhance performance and improve customer relations.
Resolved problems or concerns to satisfaction of involved parties.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Priced and ordered food products, kitchen equipment, and food service supplies.
Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Analyzed sales figures and trends to develop sales strategies that maximize profits.
Promoted safe working conditions by monitoring safety procedures and equipment.
Resolved customer complaints in a professional manner.
Resolved and investigated complaints regarding service, food quality and accommodations.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Education
High School Diploma -
ST JOSEPH HR SEC SCHOOL
Manapad
04-2011
Skills
Staff management
Customer service
Inventory management
Food safety
Purchase ordering
Team building
Problem solving
Time management
Teamwork and collaboration
MS office
Friendly, positive attitude
Organization and time management
Excellent communication
Languages
Tamil
First Language
English
Beginner
A1
PERSONAL PROFILE
Name : Prabhakaran G
Father name : GANESAN
Sex : Male
Date of Birth : 04.04.1990
Marital Status : Married
Nationality : Indian
Hobbies : Reading
Permanent Address :
Ponnakaneri , valanadu post ,
Ramanathapuram -623527
DECLARATION:
I here by declare that the above mentioned information is correct up to my knowledge
And I bearthe responsibility for the correctness of the above mentioned particulars.
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media
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