PRABHAKARAN P
630, Oyasis 5th Street, Phase III, Sathuvachari, Vellore
Summary
"Service Engineer with over 5.7 years of experience in installation, maintenance, and troubleshooting of high-precision equipment, including CNC and EDM machinery, across Europe and Asia. Skilled in diagnosing complex system faults and implementing solutions that minimize downtime. Proven track record of delivering effective technical support and customer satisfaction in cross-cultural environments. Proficient in CAD design and diagnostics, with expertise in mechanical and electrical systems relevant to pharmaceutical and industrial automation sectors.".
Overview
8
8
years of professional experience
Work History
Service Engineer
+GF+ MACHINING SOLUTION LTD
02.2022 - Current
- Diagnosed and resolved complex system faults across CNC and EDM equipment, reducing downtime by 20% and consistently achieving customer satisfaction goals.
- Provided technical support and on-site training to clients, enhancing their operational efficiency and equipment reliability.
- Recommended and implemented equipment upgrades based on client needs, improving productivity by 15%.
- Ensured compliance with safety protocols, working with cross-functional teams across Switzerland, Germany, and France.
- Drafted failure analysis reports and prepared detailed quotations for maintenance services, contributing to a 10% increase in service department revenue.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Tested and checked performance of hardware and software programs.
Supervisor
BHARAT HEAVY ELECTRICAL LTD
09.2018 - 10.2019
- Supervised a team of technicians to conduct troubleshooting, repairs, and preventative maintenance on heavy-duty machinery.
- Enhanced customer satisfaction by reducing average response times by 30% through process improvements.
- Collaborated with engineers to assess equipment needs, resulting in more accurate project planning and reduced service interruptions.
- Monitored workflow to improve employee time management and increase productivity.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Service Engineer
TVS BRAKES INDIA PVT LTD
02.2017 - 05.2018
- Conducted engineering studies on product design and participated in capability demonstrations to support sales.
- Provided first-level support to clients, diagnosing equipment faults and offering technical solutions that reduced downtime by 25%.
- Engaged in regular customer consultations, leading to improved customer relationships and a 15% increase in repeat service calls.
Education
Bachelor Of Engineering - Mechanical Engineering
GLOBAL INSTITUTE OF ENGINEERING AND TECHNOLOGY
Diploma - Mechanical Engineering
Rajagopal Polytechnic College
Skills
- Technical Skills:CNC Programming, Preventive Maintenance, Electrical Troubleshooting, Mechanical & Electrical Adjustments, Solid State Batteries,Equitment Calibration
- Industry-Specific Skills:Pneumatics, Hydraulics, Robotics Integration, Servo Systems, HMI Systems
- Software:CAD (AutoCAD, CREO, SolidWorks, CATIA), PLC Programming (TIA Portal, STEP-7), MS Office, SAP, Electrical Schematics
- Soft Skills:Customer Support, Problem-Solving, Adaptability, Communication Skills, Project Management
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Telugu
Intermediate (B1)
German
Beginner (A1)
FOREIGN EXPERIENCE
SERVICE ENGINEER, Switzerland, Germany, Italy
- Conducted installations and provided preventive and corrective maintenance services for medical and
heavy-duty machines,including CNC milling machines, robots, laser machines, EDM machines, and wire cutting EDM machines.
- Monitored service operational KPIs and collaborated to achieve targets.
- Provided remote support to customers and maintained the ticketing system.
- Coordinated service activities with the Service Manager and local sales partners.
- Tracked and submitted reporting forms, including installation and service protocols, timesheets, and meeting minutes.
- Diagnosed customer problems and developed clear action plans to resolve issues.
- Documented and organized service history for all installed systems.
- Performed in-house checks and repairs, including demo returns and remarketing.
Timeline
Service Engineer
+GF+ MACHINING SOLUTION LTD
02.2022 - Current
Supervisor
BHARAT HEAVY ELECTRICAL LTD
09.2018 - 10.2019
Service Engineer
TVS BRAKES INDIA PVT LTD
02.2017 - 05.2018
Diploma - Mechanical Engineering
Rajagopal Polytechnic College
Bachelor Of Engineering - Mechanical Engineering
GLOBAL INSTITUTE OF ENGINEERING AND TECHNOLOGY
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