Prabhakaran S

● Conducted prompt and thorough investigations on referred files.

● Summarized all key information regarding investigation into detailed report for delivery to client.
● Interviewed witnesses thoroughly, asking appropriate questions to
ascertain critical details about each case.
● Evaluated customer data to identify and prevent fraudulent
activities.
● Analyzed large amounts of data to find patterns of fraud and
anomalies.

● Worked on 3 different support queue when required.

● Submitted process improvement ideas.

● Implemented performance improvement strategies and plans to promote continuous improvement.

● Driving huddles and sharing MOMs.

● Sharing the performance, Recovery, Exceptions, occupancy report on daily basis.

● POC for RnR and Sports committee.

• Identified, researched and resolved billing variances to maintain system accuracy and currency for National chain accounts for NAZ.

• Worked directly with customers and assisted cash apps team to properly apply customer remittances to respective AR.

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

• Bank reconciliations - Collection Process. : Acknowledging the received payment and recording them on customer books.

• Creation & monitoring weekly/ monthly dashboards

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Preparing and sharing open AR details with customers & stakeholders to provide realtime visibility.

• Maintained petty cash records of debits and credits in accordance with established policies and procedures.

• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

• Investigated financial inconsistencies to solve discrepancies and reported to manager.

• Set up, tested and balanced registers for front-end employees.

• Trained new associates on daily activities and key payment application tactics.

• Researched and resolved account discrepancies.

• Bank account & GL reconciliation.

• Worked with automation developer to reduce manual efforts with regards to payment posting

• Worked with Telecom customers to understand needs and provide excellent service.

• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

• Identified issues, analyzed information and provided solutions to problems via calls.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.