Prabhakaran Saravanan
Technical Support
Chennai
Summary
Motivated and detail-oriented professional with over 2 years of experience in non-voice customer support at Sutherland Global Services, where I resolved more than 1,500+ queries monthly with a high 95% accuracy rate and strong customer satisfaction. Certified in Warehouse Management and Logistics, with hands-on knowledge of inventory control, order fulfillment, and warehouse safety procedures. Skilled in CRM tools, email/chat communication, and basic warehouse systems. Currently seeking a position in logistics, inventory control, or warehouse operations, where I can apply both my customer service background and logistics training to contribute to efficient supply chain performance. Known for being a quick learner, team player, and someone committed to continuous improvement.
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
1
1
year of professional experience
3
3
Certifications
1
1
Language
Work History
Customer Service Associate
Sutherland
07.2022 - 02.2023
- During my time at Sutherland Global Services, I worked as a Customer Service Executive handling non-voice support. I successfully resolved over 1,500+ customer queries per month, maintaining a high accuracy rate of over 95%. I consistently met or exceeded performance targets, including Average Handling Time (AHT) and Customer Satisfaction Scores (CSAT). I was recognized for achieving a First Contact Resolution (FCR) rate above 90%, which contributed to overall team efficiency. My strong command of CRM tools and attention to detail helped reduce customer follow-up cases by 25% during my tenure.
- Sutherland is a global company that provides customer support and business services to many top brands around the world. It offers voice and non-voice support, technical help, and digital solutions to improve how businesses work. With offices in many countries, Sutherland focuses on delivering good customer experiences and helping companies run smoothly through technology and skilled employees.
Education
Bachelor of Arts - Accounting
B.S. Abdur Rahman Crescent Institute of Science And Technology
Chennai, India 04.2001 -
Skills
Effective communication
Analytical problem-solving
Inventory management using Excel
Customer service expertise
Clerical operations management
Customer feedback handling
Conflict resolution skills
Timely appointment arrangement
In-depth product knowledge
Customer engagement strategies
Facilitating returns
Quality control
CRM software expertise
Experience with CRM applications
Certification
Warehouse Management and Logistics
Interests
I am actively pursuing a career in warehouse management and logistics, with a strong interest in roles such as Warehouse Executive, Logistics Coordinator, Inventory Controller, or Supply Chain Assistant After completing certified courses in warehouse operations and logistics, I aim to apply my customer service experience and newly gained skills in inventory handling, storage systems, and distribution processes I am eager to join a company where I can contribute to efficient supply chain operations while continuing to grow and learn in the logistics field
Timeline
Customer Service Associate
Sutherland
07.2022 - 02.2023
Bachelor of Arts - Accounting
B.S. Abdur Rahman Crescent Institute of Science And Technology
04.2001 -
PERSONAL INFORMATION
- Date Of Birth: 14/11/1999
- Fathers Name: Saravanan
- Address: Vandalur, Chennai
SUMMARY
Your Achievement: Successfully resolved over 1,500+ customer queries per month with a 95% accuracy rate while maintaining high customer satisfaction.
Additional Information
- Languages: Tamil, English
- Skills: Customer handling, basic CRM usage, problem-solving
- Availability: Immediate joiner