Prabhas Raj

Handled a sales pipeline of 150 prospects monthly across multiple verticals.

* Increased client retention by 15% by enhancing follow-up communication protocols.

* Keep abreast with Intellipaat's latest offerings and best practices
* Understand customer's issues, concerns, requirements, needs and effectively provide solutions to help in their career advancement
* Monitoring individual performance at all times while also contributing to the team's performance
* Keeping a track of factors like conversion factor, Revenue generated per lead, Average revenue per unit etc
* Proactively understanding Cross selling/Up selling opportunities with existing customers
* Identifying references through the existing customer base to increase the sales pipeline
* Managing pre sales to post sales process support activities for the assigned customer
* Follow up on leads and conduct research to identify potential prospects
* Consistently achieve revenue targets in line with the team/organizational objectives
* To understand customer's requirements in the geography assigned and future product portfolio
* Improvement based on past customer feedback

* Achieved a 20% increase in sales by optimizing CRM tools and analytics by revising customer insights.

* Interact with final year student and working professionals who are looking to up skill themselves in core engineering domain and help them land jobs in their relevant sector

* Build relationships with parents and students through continued engagement

* Sharply identify customer's needs and pain points, and counsel them appropriately in order to convert to closure

* Support sales process through accurate and timely data entry on CRM and other data management tools

* Collaborate with other internal teams to ensure seamless process

• Handled 60–80+ customer interactions daily through calls and chat, resolving queries with professionalism and speed.
• Maintained a customer satisfaction (CSAT) score of over 90% by providing timely and accurate solutions.
• Trained in objection handling and persuasive communication, contributing to increased customer retention.
• Achieved daily performance targets related to resolution time, quality assurance, and compliance.
• Demonstrated ability to stay calm under pressure and build rapport quickly with clients.

* Did an internship for 2 months and quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

* Created analysis and performance reports for management teams to review

* Oversaw design, regulation, and daily management of principal projects

* Skills: Operations Management

* Quality Assurance

* Risk Management

* Microsoft Office