PRABHASH K
KOZHIKODE
Summary
Energetically drove client success as a Mutual Funds Specialist at SBI, leveraging my technical support background and exceptional troubleshooting abilities. Achieved significant cost reductions and optimized investment strategies, demonstrating a keen ability to blend analytical skills with effective client communication.
Overview
25
25
years of professional experience
Work History
Mutual Funds Specialist
SBI, ADITYA BIRLA, HDFC
Kozhikode
08.2024 - Current
- Managed mutual fund portfolios for clients, including researching and selecting funds.
- Provided guidance and advice to clients regarding investment strategies and risk management techniques.
- Conducted reviews and evaluations for cost-reduction opportunities.
Insurance Agent
SBI General Insurance, SBI Life Insurance, Care Health insurance
Kozhikode
08.2022 - Current
- Maintained up-to-date knowledge of the latest trends in the health insurance industry.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Analyzed clients' needs and financial situations to customize insurance policies for individual
- Developed appropriate quotes based on risk information
Partner & Director of Business Development
mVibe marketing, Kenro Foods
Kozhikode, Kannur, Malappuram
06.2019 - 09.2021
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
- Built a network of contacts within relevant industries which enabled access to valuable resources .
Designated Partner
Clouded BPO services LLP
Kozhikode
06.2014 - 09.2019
- Served as first point of contact for incoming technical service calls and emails.
- Created technical documentation for internal use by IT staff members.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Handled customer service issues by providing guidance or escalating for advanced support.
Support Engineer
Tooways Technologies
Kozhikode
02.2012 - 05.2014
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Advised management on the feasibility and implementation of new technology solutions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
IT Support Engineer
Kenro IT solutions
Kozhikode
01.2010 - 01.2012
- Handled customer service issues by providing guidance or escalating for advanced support.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Support Technician
Basher Networks
Kozhikode
09.2006 - 12.2009
- Participated in after-hours on-call rotation for critical support needs.
- Provided training and guidance to junior staff members as needed.
Tool Die Maker
Prime Tools
Coimbatore
06.2000 - 01.2002
- Maintained strong quality assurance standards by using precision measuring equipment to verify accuracy of fabricated items.
- Studied specifications, sketches and models to ascertain materials and equipment required to fabricate parts.
Education
Some College (No Degree) - Multimedia Content Development
Sted Project
Kozhikode 06-2006
Some College (No Degree) - Information Technology
Center For Electronics Design & Technology of India
Kozhikode 02-2004
Tool And Die Engineering - Materials Engineering
Kerala Govt. Polytechnic
Kozhikode 05-2000
Some College (No Degree) - Science
Pavandoor Higher Secondary School
Kakkur03-1997
High School Diploma -
Kuttamboor Higher Secondary School
Kuttamboor 03-1995
Skills
- Technical support background
- Network configuration
- Backup management
- Remote support
- Performance optimization
- Troubleshooting abilities
- Ticket management
Affiliations
- Communicated effectively with team members and stakeholders to achieve business objectives.
- Resolved client issues promptly, ensuring satisfaction and retention.
- Developed and implemented effective work plans to achieve business objectives.
- Promoted products and services through strategic marketing campaigns.
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Beginner
A1
Tamil
Beginner
A1
References
References available upon request.
Timeline
Mutual Funds Specialist
SBI, ADITYA BIRLA, HDFC
08.2024 - Current
Insurance Agent
SBI General Insurance, SBI Life Insurance, Care Health insurance
08.2022 - Current
Partner & Director of Business Development
mVibe marketing, Kenro Foods
06.2019 - 09.2021
Designated Partner
Clouded BPO services LLP
06.2014 - 09.2019
Support Engineer
Tooways Technologies
02.2012 - 05.2014
IT Support Engineer
Kenro IT solutions
01.2010 - 01.2012
Support Technician
Basher Networks
09.2006 - 12.2009
Tool Die Maker
Prime Tools
06.2000 - 01.2002
Some College (No Degree) - Multimedia Content Development
Sted Project
Some College (No Degree) - Information Technology
Center For Electronics Design & Technology of India
Tool And Die Engineering - Materials Engineering
Kerala Govt. Polytechnic
Some College (No Degree) - Science
Pavandoor Higher Secondary School
High School Diploma -
Kuttamboor Higher Secondary School