PRABHAT BHAMTI

1.Handling high volume of calls,

2.Resolving 110 + tickets per day.

3.Giving training to new joiners .

4.Publishing Shrinkage Report daily.

5.Share Dumps to all team members.

6.Help team member to close all tickets on given IRDA TAT.

7.Handling Team Escalation and provide resolution on real time.

8.Follow up RM ,Under writer,Booking team and other internal team to close pending tickets on priority.

9.Arrange weekly Team meeting with team members to discussed about 10.process update and discussed about challenges if anyone have.

Called all employees and ask their work status whether given work completed on time or not.

Published employees score based on their proformance.

Prepared weekly and monthly Reports as per management requirement.

Assigned one time and reoccurring work to all employee on their official group.

Job Responsibility.

1. Provide strong reporting and analytical information support to management team.

2. Perform data analysis for generating reports on periodic basis.

3. Generate and distribute management reports in accurate and timely manner.

4. Generate both periodical and ad hoc reports as needed.

5 Understand students and employees problems and provide appropriate solution .

5. Updates status of candidate send Email on Weekly, Monthly