Prabhat Kumar Chaudhary
Kolkata,West Bengal
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Client Acquisition Specialist
5 Core Digital Marketing
01.2024 - Current
- Analyzed campaign performance data to identify trends and areas for improvement.
- Leveraged dynamic content elements within emails to create highly personalized experiences tailored to individual recipient preferences.
- Collaborated with sales teams to align email marketing efforts with overall business goals and drive lead generation.
- Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Optimized email delivery rates through analyzing data, identifying trends, and adjusting strategies accordingly.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Utilized specialized software to capture and process data.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
- Championed adoption of new software tools that streamlined workflows across multiple departments.
- Managed approximately 30 incoming calls, emails per day from customers
KPO Executive
Cybertoss Pvt Ltd
11.2022 - 01.2024
- To check data and analyze it
- Have smooth client communication in order to meet up with demand
- Timely escalate to leadership for critical quality issues to get all required supports
- Work on various campaigns to meet up customer demand
- Work on managing data in Google sheets, Excel format by reorder
- Collaborated with back-office team members to facilitate seamless business execution.
Process Controller
Gibraltar Air Spring Pvt Ltd
08.2021 - 05.2022
- Provided technical training to operators, empowering them to confidently address minor equipment malfunctions and reduce downtime.
- Supported continuous improvement initiatives by actively participating in Lean Six Sigma projects aimed at optimizing overall plant performance.
- Maintained meticulous documentation of all process changes, enabling accurate knowledge transfer among team members during shift handovers.
- Analyzed process data using statistical tools, identifying patterns that led to more informed decision-making regarding system improvements.
- Evaluated emerging technologies for potential implementation in future projects, keeping company at forefront of industry advancements.
Junior Engineer
SM Auto Engg. Pvt.Ltd.
06.2018 - 06.2021
- Ensured compliance with safety regulations during all phases of project implementation, resulting in zero incidents or accidents onsite.
- Evaluated existing systems and processes to identify areas for improvement, leading to increased operational efficiency across projects.
- Collaborated with engineering team to determine project specifications.
- Consulted with other disciplines and clients to resolve issues effectively.
- Designed projects under direction of experienced engineering professionals.
- Assisted engineers with inspections of finished construction.
Trainee Engineer
Arm Welders Pvt Ltd
08.2017 - 03.2018
- Assisted with preparation of client presentations using AutoCAD and Microsoft Office.
- Completed project documentation, updated and distributed to appropriate project personnel.
- Enhanced team morale through effective communication skills and positive attitude towards learning new concepts or techniques.
- Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.
Education
B.Tech - Mechanical Engineering
Dr. Sudhir Chandra Sur Degree Engineering College
Kolkata01.2016
Higher Secondary School Certification -
Bholananda National Vidyalaya
Kolkata01.2012
High School Certification -
Assembly Of Christ School
Kolkata01.2010
Skills
- MS Word
- Power Point
- Excel
- Organization
- CRM Software
- Email Etiquette
- SMS Marketing
Languages
English
Hindi
Bengali
Personal Information
- Date of Birth: 12/29/93
- Gender: Male
Training
- Underwent training based on operation of CNC Wire EDM by Micro Small and Medium Enterprises in the year 2016.
- Underwent training based on manufacturing and assembling operations of Locomotive parts by Kanchrapara Railway Workshop in the year 2014.
- A practical familiarization on the maintenance of Buses by Calcutta Tramways Company in the year 2015.
- Attended 30 days Soft Skill Training Programme at DSCSDEC, Kolkata.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Client Acquisition Specialist
5 Core Digital Marketing
01.2024 - Current
KPO Executive
Cybertoss Pvt Ltd
11.2022 - 01.2024
Process Controller
Gibraltar Air Spring Pvt Ltd
08.2021 - 05.2022
Junior Engineer
SM Auto Engg. Pvt.Ltd.
06.2018 - 06.2021
Trainee Engineer
Arm Welders Pvt Ltd
08.2017 - 03.2018
B.Tech - Mechanical Engineering
Dr. Sudhir Chandra Sur Degree Engineering College
Higher Secondary School Certification -
Bholananda National Vidyalaya
High School Certification -
Assembly Of Christ School
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