Cricket
Prabhat Joshi
Technical Consultant
Mumbai
Summary
Energetic and engaged computer science professional, seeking to leverage exemplary knowledge into the domain of Cloud Computing, Data analysis and Business Management Applications. Currently working upon ERP, Cloud servers and Database system for continuous integeration of services on production environment.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
4
4
Languages
Work History
Technical Consultant
QAD India Pvt. Ltd.
Mumbai
01.2022 - Current
- Recommended technology upgrades to improve client security.
- Worked and resolved technical issues related to QAD core products.
- Worked on Severity-0 incidents like Production system down, Tomcat down and Database Failure.
- Developed technical requirement documentation for new software products.
- Worked on creating RCA for the downtime of Production environment.
- Server (Linux and Windows) decommissioning.
- Server (Linux and Windows) migration.
- Worked on multiple MIM Outages.
- Key resource on Outage handling.
- Researched and adopted new technologies to add value to existing offerings.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
Associate Technical Consultant
QAD India Pvt. Ltd.
Mumbai
02.2020 - 12.2021
- Database Refresh, Dump and Load, Database backup recovery.
- Attending the customer incidents and adhering to strict SLA timelines.
- Linux administration tasks.
- Working on highly critical incidents in customer's Production environments.
- Monitoring Linux and Windows server health.
- Administration of Progress/OpenEdge10.xx and 11.xx databases.
- Performed multiple product and patches installation activities in customer's Live environment.
- Performed activities such as adding area, schema and data in the Progress database.
- Worked on monitoring tools such as Icinga and Galileo.
- Well versed in using Jira Ticketing System.
Graduate Engineer Trainee
QAD India Pvt. Ltd.
Mumbai
01.2019 - 01.2020
- Multiple customer's environments monitoring for Non-Production and Production environments.
- Linux, Windows and ERP user administration
- Linux and Windows Printer management
- Batchjob set-up and management
- Severity 2 and 3 incidents handling
- Low APA% instance investigation
- Handling database refreshes and other database administration task.
Education
Bachelor of Engineering - Computer Science And Programming
Shree L.R Tiwari College of Engineering
Mumbai, India 06.2014 - 06.2018
Skills
Technical guidance
Accomplishments
- Cloud Person of the Month - June 2021 and March 2022
- QAD Kudos Award - Nov 2021
- Received multiple spotlight nominations from Customer's Release managers, Team Lead and peers for outstanding work in Issue resolution.
- Had set-up database refresh script for multiple A+ class customers.
- Created multiple Knowledge base articles for issue resolution and Outages.
- Was an integral part QAD cloud automation projects.
- Have deployed/installed multiple QAD products and patches in customer's Production environment with minimal downtime.
- Have resolved multiple Outages in a Single day, for which received nomination from manager.
- Assigned as Team Lead for Quarterly patching of Production and Non-Production linux/windows servers.
Certification
CCNA R&S
Interests
Researching about new technologies and discoveries
Space
Chess
Timeline
AWS SysOps
06-2022
Technical Consultant
QAD India Pvt. Ltd.
01.2022 - Current
AWS Cloud Practitioner
01-2022
RHEL 8
06-2021
CCNA R&S
08-2020
Associate Technical Consultant
QAD India Pvt. Ltd.
02.2020 - 12.2021
Graduate Engineer Trainee
QAD India Pvt. Ltd.
01.2019 - 01.2020
Bachelor of Engineering - Computer Science And Programming
Shree L.R Tiwari College of Engineering
06.2014 - 06.2018
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