Prabhat Kanaujia
IT, Telecom & AV Infrastructure Solution Architect
Bengaluru
Summary
Dedicated IT, Telecom & AV professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Director of Pre-Sales and Services
MN World Enterprise Private Limited
Bangalore
07.2012 - Current
- Directed pre-sales team to create solutions for IT, Telecom and Audio-Visual infrastructure
- Directed post sales implementation plans for infrastructure projects
- Handled client interaction to understand their infrastructure goals and road maps
- Spearheaded innovative approaches to resource allocation and strategic planning
- Developed and implemented training initiatives for new hires.
- Handled 20+ larges project end-to-end (Conception to execution)
- Used coordination and planning skills to achieve results according to schedule.
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Manager of Technical Support
Eagle Conferencing Private Limited
Bangalore
01.2007 - 07.2012
- Analyzed and developed service goals for audio conferencing services
- Managed technical support team managing audio conferencing bridges across 3 continents
- Helped software development team in designing, developing and deploying audio conferencing bridges
- Developed audio conferencing and voicemail systems based on open source systems like Asterisk
- Deployed multiple audio conferencing bridges and related application systems like front-end and billing.
- Recruited and developed employees for software development department
Manager Technical Support
Vigneshwara e-Biz Private Limited
Hyderabad
04.2005 - 12.2006
- Designed and deployed multi-vendor VoIP systems for Indian Railways
- Managed team of field deployment engineers for IT and telecom (VoIP) infrastructure projects
- Led support process for IT and telecom infrastructure projects
- Used coordination and planning skills to achieve results according to schedule
- Worked flexible hours across night, weekend and holiday shifts
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems
Smartnet Technology Private Limited
Mumbai
04.2000 - 03.2005
- Design passive network infrastructure (Structured Cabling System)
- Supervise passive infrastructure deployment team
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Delivered services to customer locations within specific time frames
- Improved operations through consistent hard work and dedication.
Support Engineer
Aparna Communications
Mumbai
12.1997 - 04.2000
- Handled day-to-day telecom issues in larges environment
- Supervised cabling team
- Maintenance and documentation for large telecom systems like PBX, MDF, LDF,
- IDF etc.
Education
Diploma - Electrical Engineering
Government Polytechnic
Faizabad, UP, India 07.1992 - 05.1995
HSC / Intermediate (PCM) -
Uttar Pradesh State Board of High School And Intermediate Education
Farrukhabad, UP, India 07.1990 - 03.1991
Skills
Project requirements analysis
Consultative sales techniques
Pre-sales support & Solution Design
Analytical and Critical Thinking
Project estimation and bidding
Installation planning & execution
Timeline
CCSA - Check Point Certified Security Administrator
01-2022
CCNA - Cisco Certified Network Associate
07-2019
Director of Pre-Sales and Services
MN World Enterprise Private Limited
07.2012 - Current
Manager of Technical Support
Eagle Conferencing Private Limited
01.2007 - 07.2012
Manager Technical Support
Vigneshwara e-Biz Private Limited
04.2005 - 12.2006
Smartnet Technology Private Limited
04.2000 - 03.2005
Support Engineer
Aparna Communications
12.1997 - 04.2000
Diploma - Electrical Engineering
Government Polytechnic
07.1992 - 05.1995
HSC / Intermediate (PCM) -
Uttar Pradesh State Board of High School And Intermediate Education
07.1990 - 03.1991
Certification
CCNA - Cisco Certified Network Associate
Technical Skills
- Good knowledge and hand-on experience of small to large network operations
- Good understanding of enterprise information security
- Good understanding of - Servers, Storage systems, Network & Backup solutions
- Hand-on experience on enterprise network monitoring and management
- Good knowledge on small to large telecommunication systems (TDM & VoIP)
- Experience on deploying Asterisk (Open source) based office communication systems
- Good hands-on experience on Audio-Visual solutions - Multi-vendor VC Systems and integrations solutions
- Good knowledge on different DLP and SASE solutions
- Knowledge of Zero Trust Framework and deployment methodologies
- Knowledge of Single-Sign-on systems