Prabhat Kr. Mukharjee
Varanasi
Summary
Business development manager with extensive experience in organizational leadership and technical support. Proven success in enhancing customer satisfaction and driving process improvements at Vivo India Pvt Ltd. Skilled in lead generation and relationship development with key clients and stakeholders. Recognized for coaching teams to achieve sales targets and improve performance through effective training.
Overview
8
8
years of professional experience
Work History
Service Engineer
Vivo India Pvt Ltd
Varanasi, Uttar Pradesh, IND
06.2024 - Current
- Trained customers on product usage and best practices.
- Coordinated with cross-functional teams to resolve complex issues.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Responded quickly to emergency calls from customers regarding technical issues.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Prepared detailed reports of system performance after installation or upgrades.
- Revised and improved maintenance procedures, enhancing team efficiency and service quality.
- Monitored inventories on computer to generate accurate reports.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Prepared inventory for shipment by attaching tags and labels.
Centre Manager
Authorized Samsung Service Centre
Varanasi, Uttar Pradesh, IND
10.2021 - 10.2024
- Managed daily operations of authorized service center, ensuring efficient workflows and customer satisfaction.
- Coordinated communication between customers and technical teams, facilitating issue resolution.
- Implemented quality control measures, boosting repair accuracy and overall customer satisfaction.
- Developed strategies to increase sales revenue within the center, driving financial growth.
Manager
Ravindra Paying Guest House
Varanasi, Uttar Pradesh, IND
01.2018 - 09.2021
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Education
Bachelor of Computer Applications - Computer Applications
Mahatma Gandhi Kashi Vidhyapeeth
Varanasi10.2024
Diploma in Tourism Management - Tourism Managment
Banaras Hindu University (BHU)
Varanasi08.2023
Skills
- Process improvement
- Technical support
- Customer relationship management
- Data-driven planning
- Cost-benefit analysis
- Report writing and presentation
- Critical thinking
- Communication skills
- Interpersonal skills
- Self-motivation
- Organisational skills
- Active listening
- Issue follow up
Projects And Hobbies
- A WordPress Travel Blog Site, https://picvacation.travel.blog/
- Travel
- Watching Movies
- Advance Repair & Industrial Skills Enhancement 2 Programme
Certification
MSME - Samsung Technical School Certificate Advance Repair & Industrial Skills Enhancement 2 Program Handheld Products - HHP (NSQF LEVEL - 5)
Career Essentials in Data Analysis by Microsoft and LinkedIn
Timeline
Service Engineer
Vivo India Pvt Ltd
06.2024 - Current
Centre Manager
Authorized Samsung Service Centre
10.2021 - 10.2024
Manager
Ravindra Paying Guest House
01.2018 - 09.2021
Bachelor of Computer Applications - Computer Applications
Mahatma Gandhi Kashi Vidhyapeeth
Diploma in Tourism Management - Tourism Managment
Banaras Hindu University (BHU)