Prabhat Kumar
Ranchi
Summary
Dynamic professional with extensive experience as Service Desk Technician at IMERIT Services Ltd and Process Engineer at Orient Craft Limited. Demonstrated leadership and exceptional communication skills, fostering efficiency improvements in operations. Skilled in resource management and technical support, consistently elevating user satisfaction and operational performance.
Overview
2
2
years of professional experience
Work History
Service Desk Technician
IMERIT Services Ltd
Ranchi
09.2020 - 03.2021
- Six Months experience as Service Desk Technician in "IMERIT Services Ltd" Responsible for Remote Tech Support.
- Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
Process Engineer
Orient Craft Limited
Ranchi
07.2019 - 06.2020
- One year experience as Process Engineer in "Orient Craft Limited". Responsible for operations from cut to ship in Export House.
- Analyzed process flows to identify areas for improvement and efficiency.
Education
B.Tech. - Mechanical Engineering
Cambridge Institute of Technology
Tatisilwai, Ranchi, Jharkhand06-2019
Intermediate -
Tender Heart Sr. Sec. School
Ranchi, Jharkhand03-2014
Matriculation -
Tender Heart Sr. Sec. School
Ranchi, Jharkhand03-2012
Skills
- Leadership
- Negotiation Ability
- Resource Management
- Excellent Communication Skills
Languages
English, Hindi
Hobbies and Interests
Working on Adobe Photoshop, Reading Novels
Accomplishments
- Runner-Up, "Aarohan-2016", Techfest at BIT Mesra.
- Runner-Up, "Intra Science Exhibitions, C.I.T Ranchi
Disclaimer
I hereby solemnly affirm that the above information is true to the best of my knowledge and none of the above facts have been falsely stated.
INTERNSHIPS:
- Internship from South Eastern Railway, Ranchi Division
- Successfully Completed 6 weeks Summer Internship From "South Eastern Railway", Ranchi.
- Successfully Completed 6 Weeks Summer Internship from "Steel Authority Of India, Bokaro Steel City".
Timeline
Service Desk Technician
IMERIT Services Ltd
09.2020 - 03.2021
Process Engineer
Orient Craft Limited
07.2019 - 06.2020
B.Tech. - Mechanical Engineering
Cambridge Institute of Technology
Intermediate -
Tender Heart Sr. Sec. School
Matriculation -
Tender Heart Sr. Sec. School
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