Microsoft Teams
Prabhat Morye
IT Project Manager
Mumbai
Quote
"Until you give a chance to prove, you might never discover the strength hidden behind the silence."
Prabhat Morye
Summary
Dynamic and team-oriented IT Project Manager with 10+ years of professional experience with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
IT Project Manager
JOY IT INFOTECH
08.2024 - 01.2025
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Spearheaded cross-functional teams of 25+, aligning business and IT to boost operational efficiency by15%.
- Automated KPI and SLA dashboards, cutting manual reporting efforts by 40% and improving decision-making speed.
- Streamlined resource onboarding/offboarding,ensuring timely access provisioning for sustainedproductivity.
IT Service Manager
Wipro Technologies
09.2021 - 06.2024
- Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
- Developed a comprehensive disaster recovery plan to safeguard critical systems and data from unexpected events or failures.
- Established a comprehensive knowledge base to empower end-users with self-service options, reducing the load on support staff.
- Implemented robust incident management procedures to minimize the impact of critical issues on business operations.
- Fostered collaboration among diverse technical teams through effective communication channels that facilitated knowledge sharing and streamlined problem solving.
- Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.
- Hands-on with Jira, Azure DevOps, Confluence, MS
Planner, Trello, Gliffy, and Draw.io for project tracking,
sprint planning, and documentation. - Identified and mitigated execution risks across
concurrent projects; ensured timely updates to
governance teams.
Senior Project Lead
Capgemini Technology Services
02.2020 - 04.2021
- Developed comprehensive project plans with clearly defined milestones, enabling accurate progress tracking and driving success.
- Spearheaded process improvements initiatives, leading to enhanced operational efficiencies and cost savings.
- Accomplished seamless integration of new technologies and tools, maximizing efficiency gains and enhancing overall project outcomes.
- Led cross-functional teams for successful delivery of high-quality products on time and within budget.
- Conducted regular project status reviews to monitor progress against objectives while identifying areas for improvement or course correction as needed.
- Mentored junior team members to foster talent development and ensure a strong pipeline of future leaders.
- Directed the complete lifecycle of infrastructure
projects — architecture, scoping, sizing, software
setup, and stakeholder engagement, improving project
delivery timelines by 20%. - Led successful infrastructure and data transitions,
including dry runs and cutovers, with minimal
disruption and 100% service continuity post-migration. - Provided Early Life Support and hyper-care during
transitions, reducing post-go-live escalations and
improving user satisfaction.
Technical Support Lead
SmartConnect Technology Pvt.Ltd.
02.2019 - 01.2020
- Led L1/L2 IT support operations for 30+ engineers at
the Thane location for Teleperformance, ensuring
consistent service delivery and SLA adherence. - Delivered first-call resolution for end-user issues
(hardware, software, network, and VC systems),
improving ticket closure rate by 25% and reducing
escalations. - Coordinated escalations and critical issues across IT
verticals, minimizing downtime and improving incident
resolution TAT by 30%. - Developed comprehensive training materials to ensure new hires were properly equipped for success in their roles.
- Reduced call wait times by implementing effective call routing strategies and prioritizing urgent cases.
- Mentored junior team members in both technical skills and soft skills, fostering a culture of continuous learning and professional development.
- Collaborated with product development teams for timely identification of bugs and software improvements, contributing to overall product quality enhancement.
- Created detailed reports on team performance, presenting findings to senior management for strategic decision-making processes.
- Facilitated cross-departmental communication, fostering a collaborative environment to solve complex problems.
- Analyzed trends in support requests, proactively addressing common issues through knowledge base updates and preventative measures.
- Implemented monitoring systems to track team performance metrics, identifying areas for improvement and coaching opportunities.
- Continuously updated personal technical expertise to stay current with industry advancements and best practices.
- Ensures Incidents and Service Requests are properly
escalated and assigned to appropriate support groups. - Perform hierarchical escalation to Service Desk
Management and Incident Management. - Provide communication to end users concerning the
status of Incidents, Service Requests and Changes. - Maintained servers and systems to keep networks fully operational during peak periods.
Helpdesk Lead
Hexaware Technologies
11.2016 - 02.2019
- Led a 20+ member in-house IT Helpdesk team,
ensuring seamless end-user support across the
organization, improving ticket resolution time by 30%. - Took end-to-end ownership of high-impact incidents,
coordinating across teams for root cause analysis and
reviews, leading to a 25% reduction in repeat issues. - Conducted SLA compliance reviews with IT-managed
service vendors, helping maintain 98%+ SLA
adherence. - Developed and maintained SOPs, workflows, and
technical knowledge bases, enabling a consistent
support experience and faster resolution for L1/L2 staff. - Created monthly service performance reports for
leadership, offering insights into service trends and
helping priorities improvement areas. - Managed a large-scale IT infrastructure, including 500+
endpoints, 30+in-house servers, and network components,ensuring 99.9% uptime. - Applied ITIL practices in incident, change, and problem
management, reducing incident resolution times and
boosting the user satisfaction score. - Managed enterprise backup infrastructure using Veritas
Backup Exec, including patching, upgrades, strategy,
and documentation—ensured 100% backup success
rate with zero data loss incidents. - Administered and maintained critical on-prem
infrastructure, including Dell PowerEdge servers,
Cyberoam/Sophos firewalls, and various applications
such as SQL DB, Antivirus, SFTP, WSUS, WDS, etc. - Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
IT Executive
Vertex Customer Management Services
02.2016 - 11.2016
- Delivered timely L1 support for desktops, resolving 50+
user queries daily, ensuring high user satisfaction and
minimal downtime. - Provide 24x7 technical support to customers via phone,
email, and live chat. - Collaborate with peers and other teams to escalate and
resolve complex issues - Actively monitored and triaged Service Desk tickets
(Incidents & Requests) via ITSM tools, adhering to SLAs
and prioritization protocols. - Collaborated with third-party vendors to coordinate
support services, improving issue resolution time and
vendor relationship management. - Handled system setup and application installations per
internal user requirements, streamlining onboarding and
productivity. - Conducted regular KT sessions to mentor and upskill
junior support staff, enhancing team efficiency and
knowledge retention. - Investigated and resolved end-user/system issues,
escalating to resolver groups where necessary,
contributing to reduced MTTR. - Ensured SOP adherence by utilizing defined scripts and
knowledge articles, delivering standardized and
compliant support. - Demonstrated excellent task prioritization and workload
management, enabling smooth operations during peak
workloads. - Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Desktop Support Engineer
M-S-World IT Training Center
10.2014 - 10.2015
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Optimized PC performance through regular updates, patches, and system upgrades.
Education
B.COM Bachelor of Commerce - Finance & Accouting
University of Mumbai
Mumbai 06.2013 - 08.2016
Skills
IT Project management
IT infrastructure management
Risk Management
Root-cause analysis
Data analytics
Stakeholder management
Client relations
Cybersecurity best practices
Software development life cycle
IT service management
Cross-functional collaboration
Agile methodology
Stakeholder communications
Processes and procedures
Cost control
Performance improvements
Coaching and mentoring
Advanced understanding of SFTP applications
Functional & business requirements
Scrum & Kanban
Accomplishments
Best Employee Of The Year Award- Hexaware
Base on my performance & contribution in team work involved in various activities and project setup are below:
*Migration of on-premises exchange users to O365 license & update/upgrade Microsoft Office versions. maintain inventory of MS- Office license.
*Involve in major activity where we deployed over 1000+ systems on new work location.
*Automating user creation process using active directory when we are over flooded with on boarding request 100-200 user creation, With the help of batch/shell scripting and proper guidance we successfully automate task it will take around 10-20 mins to create multiple users.
*Migrate On premises file server & installation / configuration of new tape library in environment.
*Involve in make Phonepe & Myntra Project live in just two weeks. (Deploying systems with all necessary application and security).
*Suggest to Implement new change in our ITSM tools adding some fields & request categories to track records/tickets of that particular category requests.
*Successfully implemented New Veritas Backup Exec version in environment & modify backup strategy & policy's
*Help to maintain the documentation of installation guide/ knowledge articles, imp links, vendor contacts, asset inventory (Servers, Desktop, Laptop), etc.
Software
Microsoft- Excel, PowerPoint, Project Planner, Word,
Power BI & Power Apps
Confluence, Trello, Gliffy, Jira, Drawio
Service Now & Service Now Dashboards
ADO (Azure DevOps Board)
MOVEit Transfer Product
MOVEit Automation Admin
WSFTP Professional 850
Go anywhere gateway transfer
WSUS & WDS
Veritas Backup Exec 201
Symantec Endpoint Protection
Batch patch
Certification
1-Diploma in Hardware & Networking (A+ & N+)
Institution: CAT EDUCATION
2-Linux Essentials
Institution: NDG & CICSO
3-AWS Partner: (Intermediate+)
Institution: AWS
4-AI & Agility
Institution: Scrum Alliance
5-SI Associate Certification
Institution: MongoDB
6-Data Privacy 101-2024
Institution: Wipro
7-Gen AI Fundamentals and Responsible Usage-2024
Institution: Wipro
8-Jira Fundamentals
Institution: Atlassian
9-Confluence & Trello Fundamentals
Institution: Atlassian
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveWork from home optionPaid time offLanguages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Interests
Entrepreneurship
Sustainable Living
Sustainable Farming
Hiking, Travel, Trekking, Mobile Photography
"Passionate about the outdoors, I find joy in hiking through rugged trails, trekking into the unknown, and exploring new places that fuel my wanderlust. With just a mobile camera in hand, I capture fleeting moments — raw landscapes, vibrant cultures, and quiet details — turning every journey into a visual story. For me, travel isn’t just about reaching a destination; it’s about the memories made and the frames captured along the way."
Timeline
IT Project Manager
JOY IT INFOTECH
08.2024 - 01.2025
IT Service Manager
Wipro Technologies
09.2021 - 06.2024
Senior Project Lead
Capgemini Technology Services
02.2020 - 04.2021
Technical Support Lead
SmartConnect Technology Pvt.Ltd.
02.2019 - 01.2020
Helpdesk Lead
Hexaware Technologies
11.2016 - 02.2019
IT Executive
Vertex Customer Management Services
02.2016 - 11.2016
Desktop Support Engineer
M-S-World IT Training Center
10.2014 - 10.2015
B.COM Bachelor of Commerce - Finance & Accouting
University of Mumbai
06.2013 - 08.2016
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