Prabhat Nayak
Hotelier
kolkata
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Waiter
ENCORE, Core Social Wellness Club
08.2023 - 08.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Captain Waiter
Annabella Ristorante Italiano,Advance Food Company
08.2021 - 08.2023
- Greeted guests answered questions about menu selection and offered drink pairing.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
Captain Waiter
RUHI Indian Cuisine. Advance Food Company
08.2019 - 07.2021
Sr. Guest Service Associate
Radisson Blu Hotel Guwahati
01.2018 - 10.2018
Guest Service Associate
Taj Krishna
09.2017 - 01.2018
Guest Service Associate
Radisson Blu hotel guwahati
01.2016 - 08.2017
Education
Diploma in Hotel Management and Catering Technology -
School of Indian Hotel Management & Catering Technology
Kalyani, Kolkata 01.2013 - 01.2016
W.B.B.H.S.E - undefined
Tikrapara A.M. School School
06.2010 - 06.2012
Skills
Timeline
Waiter
ENCORE, Core Social Wellness Club
08.2023 - 08.2024
Captain Waiter
Annabella Ristorante Italiano,Advance Food Company
08.2021 - 08.2023
Captain Waiter
RUHI Indian Cuisine. Advance Food Company
08.2019 - 07.2021
Sr. Guest Service Associate
Radisson Blu Hotel Guwahati
01.2018 - 10.2018
Guest Service Associate
Taj Krishna
09.2017 - 01.2018
Guest Service Associate
Radisson Blu hotel guwahati
01.2016 - 08.2017
Diploma in Hotel Management and Catering Technology -
School of Indian Hotel Management & Catering Technology
01.2013 - 01.2016
W.B.B.H.S.E - undefined
Tikrapara A.M. School School
06.2010 - 06.2012
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