PRABHAT RANJAN
Greater Noida
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Rich Experience of 10+ year in Client acquisition, Client Servicing, Client Retention, Tele sales, field sales
- Hand on experience in Team handling of 30 Executive along with 5 team leader
Overview
11
11
years of professional experience
Work History
Business Manager
INDIAMART INTERMESH LTD
Noida
01.2018 - Current
- Driving client renewals as well as maximizing the revenue while upselling
- Maximizing weekly revenues by overachieving daily targets
- Experience in handling team sizes of more than 25 executives and 5 Team Leads.
- Developed marketing plans for new products or services offered by the company.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Prepared monthly financial statements for review by executive leadership team.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Provided training sessions for employees on new software systems used in business operations.
- Designed strategies for improving the quality of services provided by the organization.
- Recommended process improvements that would reduce costs while increasing productivity.
RealtionShip Manager
Indiamart intermesh ltd
Noida
08.2015 - 12.2017
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- To ensure that all payments are collected as per the company's payment terms
- Ensure adherence to sales processes and requirements
- Conduct performance review for his/her team on regular basis.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Analyzed market trends and identified potential new customers through research activities.
- Maintained accurate records of all client interactions within the company's CRM system.
- Provided training sessions for colleagues on best practices.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Provided expert financial advice to clients, enhancing their decision-making process.
Process Associate
Just Dial Limited
Noida
06.2013 - 07.2015
- Need to approach Business Establishments of an area and capture all their data
- Convincing the Customer for listing in Just Dial(Sales)
- Meeting daily/ weekly/ monthly targets
- Digital Marketing Analytics
- Ability to manage multiple stakeholders
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
MCA -
Birla Institute of Technology Mesra
03.2013
BCA -
Birla Institute of Technology Mesra
03.2010
XII -
DAV Public School
03.2007
MBA -
NIIMS
Skills
- Sales and Channel Management
- Operations Management
- Employee Management
- Documentation And Reporting
- Staff Training
- Business Development
- Customer Retention
- New client acquisition
- Strategic Planning
- Business Planning
- Social Media Promotion
- Analytical Thinking
- Data Confidentiality
- Decision-Making
- Sales and Marketing
- Customer Relations
- Lead Generation
- Product Launches
- Process Improvement
- Negotiation
- Data Analysis
- Sales Tracking
- Relationship Building
- Revenue Generation
Accomplishments
- 03/01/2013, 08/31/2021
- Certificate in Computer Application.
- Certificate in National Conference on Advance computing held In B.I.T Allahabad campus
- Certificate in the Event Ingenious Held in B.I.T Allahabad campus and secured 3rd position
- Ranked in top 28% in the 8th National IT Aptitude Test Conducted by NIIT held in 2012.
- Participate in culture event and technical event college and get awards.
- June 2023 qualified for Goa contest
- Employee of the month Award in 2022-23
- Best performer of the Business Manager 2021-22
- June-2021 Best Performer Of The Year 2020-2021
- May-2020 Superhero
- April-2020 Lockdown Warrior
- April-2020 Best Performer of the Month
- November-2018 FLY MALAYSIA Sep'18- Nov'18
- February-2019 Pillar of Success of the Month
- September-2017 FLY MALAYSIA (1st Aug - 30th Sep-17)
- November-2017 Employee of the Month
- October-2017 Employee of the Month
- December-2015 Emerging Star of the Month
Other
Covid 19 Relief Programme, Greater Noida, Uttar Pradesh, India, 06/01/2019, 08/31/2019, Organized Food, General Need, clothes to the poor people in nearby Area, Help out to people who want to move out from Noida to hometown, We 10 People organize with Name of 'Sanskriti welfare' to help out covid infected people, In societies we arranged bed, Covid test, provided medicine thermometer, oximeter to needy people
Personal Information
- Place of Birth: Bokaro
- Date of Birth: 10/06/1990
- Nationality: Indian
- Driving License: JH-09/2016/0101509
Additionalinformation
08/01/2021, 08/31/2021
Languages
- Hindi
- English
Hobbies and Interests
- Listening to music
- Yoga
- Cooking
- Giving presentation to the clients about the company and other services.
Timeline
Business Manager
INDIAMART INTERMESH LTD
01.2018 - Current
RealtionShip Manager
Indiamart intermesh ltd
08.2015 - 12.2017
Process Associate
Just Dial Limited
06.2013 - 07.2015
MCA -
Birla Institute of Technology Mesra
BCA -
Birla Institute of Technology Mesra
XII -
DAV Public School
MBA -
NIIMS
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