Prabhat Sharma
Ahmedabad
Summary
Dynamic professional with a proven track record in customer relationship management and strategic thinking, honed at Group Bayport and other leading companies. Excelled in business development, achieving significant revenue growth. Skilled in adaptability and time management, consistently surpassing sales targets and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Advisor- Pre Sales
Group Bayport
Ahmedabad
06.2023 - Current
- Assisted part of an innovative, fast-growing website team with a strong global presence in the United States, Canada, Australia, New Zealand, the UK, and India, through Best of Signs, Banner Buzz, and Covers & All.
- Educating about the online design tool and website navigation, while providing chat and voice support over the phone.
- Collaborated with essential departments to obtain the best results in terms of meeting sales and customer support business requirements.
- Provided great pre- and post-sales support to customers, assuring their happiness with our products and services. Contributed to the team effort by achieving results on schedule.
- Monitored feedback, identified areas for improvement, and assisted in training new team members on procedures and best practices for suitable product selection based on the needs and specifications.
Service Desk Analyst
Fortitude Nicsa Global Limited
Ahmedabad
11.2022 - 05.2023
- Ensured timely delivery of solutions in line with agreed SLAs, maintaining high customer satisfaction.
- Managed and tracked support tickets utilizing a CRM software ticketing-based support system for IT projects, such as upgrading computer systems and data center relocation.
- Provided customized solutions for clients' specific needs in IT support, hardware maintenance, wireless surveys, professional services, and onsite dispatch.
- Facilitated effective communication and collaboration among internal teams, clients, and partners across multiple locations.
- Monitoring real-time project progress updates, keeping track of completed events, and ensuring the accuracy and completeness of information.
- Prioritized and organized planning for upcoming, promised activities.
Senior Executive
TTEC India Customer Solutions Private Ltd
Ahmedabad
10.2020 - 06.2021
- Assisted members of a multinational e-commerce website in the process of selling and buying items from start to finish.
- Empathetic to their concerns, and displaying a sincere desire to serve.
- Evaluated members' accounts and situations to provide accurate information for their specific problems and concerns.
- Helped with website navigation and creating lovable experiences so that eBay becomes their online shopping destination of choice.
- Followed up on the members' accounts that were not resolved during a single contact.
Senior Executive
Vodafone India Services Private Ltd (_VOIS)
Ahmedabad
06.2019 - 08.2020
- Understood Vodafone Services to deal effectively with customers having a variety of questions.
- Troubleshot by finding out the root causes of the problems.
- Presented the solutions to users (customers) after the research and investigation.
- Exchanged information effectively to direct the customer's chat to the relevant teams for action.
- Ensured that the same inconveniences and troubles are prevented in the future.
- Achieved defined KPIs, including NPS and sales.
- Made a real difference by embracing new opportunities, providing a more connected and delightful experience through educating and acknowledging the customers.
Senior Sales Executive
Chemilines Healthcare India Private Ltd
Ahmedabad
01.2018 - 05.2019
- Acknowledged the selling of products as an importer and redistributor of ethical pharmaceuticals and branded fine fragrances.
- Contacted potential customers and identified their needs.
- Won new customers, as well as developed long-term relationships with existing ones.
- Regularly monitored online website orders and emailed daily or weekly based on cost-effective lines (discounted medicines).
- Supported healthcare internal customers with their orders, and provided excellent customer service.
- Met sales targets, answered queries over the extension, incoming calls, and through emails.
Education
Bachelor of Arts - Business Administration
Gujarat University
Ahmedabad06-2015
High School Diploma -
Pragati Higher Secondary
Ahmedabad06-2012
Skills
- Adaptability
- Business knowledge
- Business development
- Customer relationship management
- Demonstration skills
- Flexibility
- Initiative
- Patience
- Persuasion
- Public relations
- Revenue generation
- Strategic thinking
- Slack
- Time management
Accomplishments
- Reached Sales targets all the time with set high expectations and also helped teammates to win their targets.
- Been promoted to different levels and processes to gain process knowledge and accomplish the customer satisfaction requirements.
- Assisting team leaders in new training groups.
Personal Information
- Date of Birth: 01/25/94
- Gender: Male
- Nationality: Indian
Phone
+91, 7043482817
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Timeline
Advisor- Pre Sales
Group Bayport
06.2023 - Current
Service Desk Analyst
Fortitude Nicsa Global Limited
11.2022 - 05.2023
Senior Executive
TTEC India Customer Solutions Private Ltd
10.2020 - 06.2021
Senior Executive
Vodafone India Services Private Ltd (_VOIS)
06.2019 - 08.2020
Senior Sales Executive
Chemilines Healthcare India Private Ltd
01.2018 - 05.2019
Bachelor of Arts - Business Administration
Gujarat University
High School Diploma -
Pragati Higher Secondary
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