Prabhat Singh
Assistant Store Manager
Mumbai
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Assistant Store Manager
Foodhall
MUMBAI
10.2022 - Current
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retail Department Manager
Foodhall
MUMBAI
01.2021 - 09.2022
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Cafe Manager
Foodhall
MUMBAI
02.2019 - 01.2021
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Developed and implemented strategies to promote cafe products and increase sales.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant Manager
Master Chef Sanjeev Kapoor Restaurant Chain Pvt Ltd
Belgaum
09.2018 - 01.2019
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Captain
ITC Hotels
MUMBAI
01.2015 - 09.2018
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Supervised section of Number tables and assisted waitstaff by answering questions, taking orders and offering suggestions.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Delivered outstanding dining experiences for patrons.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Maintained cleanliness of overall dining room.
- Set tables for basic and specialized services based on reservations.
- Prepared salads and desserts in tableside service.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Coached lower-level servers on tableside preparation, deboning and flambéing.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Steward
ITC Hotels
MUMBAI
07.2011 - 12.2015
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Accommodated special seating requests for guests to enhance satisfaction.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
BA In International Hospitality Management - Hotel Management
ITM
Kharghar 06.2008 - 07.2011
Skills
POS systems operations
Staff supervision
Staff Management
Customer experience
Vendor management
Customer Relations
Operations
Stock management
Product and service sales
Order management
Cost Control
Sales and marketing
Staff Scheduling
Goals and performance
Certification
[WES Level -2], [WES] -
Timeline
Assistant Store Manager
Foodhall
10.2022 - Current
Retail Department Manager
Foodhall
01.2021 - 09.2022
Assistant Cafe Manager
Foodhall
02.2019 - 01.2021
Restaurant Manager
Master Chef Sanjeev Kapoor Restaurant Chain Pvt Ltd
09.2018 - 01.2019
HACCP
08-2017
Train the Trainer program
04-2017
[WES Level -2], [WES] -
10-2016
Restaurant Captain
ITC Hotels
01.2015 - 09.2018
Restaurant Steward
ITC Hotels
07.2011 - 12.2015
BA In International Hospitality Management - Hotel Management
ITM
06.2008 - 07.2011