Prabhati Panda

Managed incident response activities across critical business operations

Coordinate communication between technical teams and stakeholders during incidents

Developed and maintained incident management process and documentation

Facilitated root cause analysis sessions to identify underlying issues

Trained team members on incident management best practices and tools

Monitored incident trends to improve response strategies and efficiency

Ensured compliance with industry standards for incident management practices

Created, updated and tracked incident tickets using ticketing system

Prioritized each incident based upon its impact on business and escalated issues considered major threats

Developed, implemented and maintained incident management policies and procedures

Coordinated with stakeholders to ensure timely resolution of incidents

Acted as liaison between internal teams and external vendors when needed

Supervise daily operations and staff performance during shifts

Trained new employees in company policies and customer service standards

Resoled customer complaints efficiently to ensure satisfaction and loyalty

Resolved customer complaints in a professional manner

Trained new employees in job duties and company policies

Assigned tasks to employees and monitored progress of projects

Provided guidance and support to team members when needed

Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty

Acted as a liaison between upper management and staff, facilitating open communication

Provided technical support for software applications and troubleshooting issues

Assisted customer with inquiries via phone, email and chat platforms

Documented customer interactions in the support ticketing system for future reference

Collaborate with cross-functional teams to resolve complex customer issues

Educated customers on products features and best practices for usage

Analyzed customer feedback to identify trends and improvement areas

Participated in training sessions to improve service delivery and team performance

Identified customer needs and provided solution in a timely manner

Responded promptly to customer inquiries regarding product and service

Identified support trends from calls and reported information to management to help coordinate proactive responses

Troubleshoot, resolved or escalated technical issues based on individual customer needs

Identified ways to streamline common requests and improve support processes to better serve customers’ needs

Answered support calls and emails from corporate customers needing assistance with products

Provided technical assistance to customers via telephone and email

Created training materials for new employees on how to handle customers’ support requests

Trend new employees on best practices when handling customer inquiries and complaints

Developed project documents to ensure clarity and compliance with standards

Monitored project progress and reported status to senior management regularly

Developed project plans and tracked progress against milestones

Facilitated communication between stakeholders, vendors and team members

Coordinated resources across multiple departments to achieve successful completion of tasks and project

Conducted weekly status meetings with project teams to review progress

Monitored resource utilization to ensure projects were delivered on time and within budget

Provided guidance and support to team members in order to meet deadlines efficiently

Built and established strong partnership with teams, vendors and contractors

Provided technical support for software applications and troubleshooting issues

Assisted customer with inquiries via phone, email and chat platforms

Documented customer interactions in the support ticketing system for future reference

Collaborate with cross-functional teams to resolve complex customer issues

Educated customers on products features and best practices for usage

Analyzed customer feedback to identify trends and improvement areas

Participated in training sessions to improve service delivery and team performance

Identified customer needs and provided solution in a timely manner

Responded promptly to customer inquiries regarding product and service

Identified support trends from calls and reported information to management to help coordinate proactive responses

Troubleshoot, resolved or escalated technical issues based on individual customer needs

Identified ways to streamline common requests and improve support processes to better serve customers’ needs

Answered support calls and emails from corporate customers needing assistance with products

Provided technical assistance to customers via telephone and email

Created training materials for new employees on how to handle customers’ support requests

Trend new employees on best practices when handling customer inquiries and complaints