Summary
Overview
Skills
Education
Work History
Accomplishments
Certification
Declaration
Personal Details
Generic

Prabhat Pandey

Program Manager
Hyderabad

Summary

Result-driven manager with 4.5+ years of work experience seeking full-time roles in Program Management

Overview

2
2
Languages
4
4
years of post-secondary education
5
5
years of professional experience
1
1
Certificate

Skills

    Operations Management

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Education

B.Tech - Electronics And Communication Enginnering

IMS Engineering College
Ghaziabad,India
06.2015 - 05.2019

Work History

Manager- I Amazon Maps

Amazon
12.2022 - Current
  • Established new maps programs and expanded existing ones to a variety of new geographies through procedural decisions and implementing new strategies
  • Managed a team of 30 associates working on small to medium size map related audits with scope clearly defined.
  • Business influence: Owned team level goals for productivity, quality and utilization. Analyzed data to proactively identify process gaps. Implemented small process improvement projects. Worked along with Program team to implement high complexity/ effort intensive map data improvements.
  • Effectively estimated HC requirements for processes and repurposed resources as & when required
  • Data Extraction/Analysis : Ability to run simple work log queries and work with PM/BIE team for associated data extraction. Analyzed data to highlight trends and identify process gaps, surfaced these issues with stakeholders to fix them and avoid escalations.

Team Lead Amazon Maps

Amazon
12.2021 - 11.2022
  • Supervised a team of 10+ Quality Specialists, including Point of Contacts (POCs) working on map related audits
  • Responsible for creating weekly business review metrics & provided clear and concise metrics based call outs. supported PM for generating program metrics for leadership review
  • Identified top/bottom performers as per Amazon guidelines and provide data backed feedback to them/ respective manager.
  • Partnered with training coordinators to change manage maps SOP and plan for refreshers for selected associates to improve their performance

Quality Specialist

Amazon
06.2019 - 11.2021
  • Worked on projects related to map data improvement for optimizing transportation services along with other operational issues and supply chain process for Last mile analytics and quality team.
  • Worked as a primary POC supporting critical audits for reducing map defects.
  • Trained 10+ New hire batches on Maps Editing Process
  • Created daily/weekly productivity metrics for associates to gauge their performance.
  • Primary POC for all kinds of data requests

Accomplishments

    Won the Ops-excellence champion award for establishing the maps correction program for Amazon Lockers in Q2- 2023.

    Won the Maestro award for supporting multiple critical map audits with tight SLA's

    Awarded as the Master Shifu for training multiple New hire batches during 2021-2022

    Led a 4-member team to qualify 2 rounds in E-YANTRA 2016 ( Competition held by IIT- BOMBAY)

    City Topper in International Mathematics Olympiad (IMO) organized by the Science Olympiad foundation (SOF)

Certification

Lean Six Sigma Yellow Belt Certified- Amazon

Declaration

I hereby declare that the above mentioned information is true to the best of my knowledge

Prabhat Pandey

Date: 02/04/2024

Personal Details

DOB : 19 June 1998

Gender: Male

Marital Status : Single

Nationality : Indian

Permanent Address: 283A Ranjan Niwas, PO BUILDING, Diwan Bazar, gorakhpur

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Prabhat PandeyProgram Manager