Open To Work
Prabhat Saraswat
Gurugram
Summary
Seasoned Counsellor with a proven track record at upGrad Education Pvt Ltd, adept in managing and converting leads with effective communication and rapport-building skills. Excelled in multitasking and conflict resolution, significantly enhancing enrollment rates and learner satisfaction. Skilled in basic computer literacy and teamwork, ensuring seamless loan processes and addressing learner escalations efficiently.
Overview
4
4
years of professional experience
Work History
Counsellor- Inside Sales
ETS India Pvt Ltd
Gurugram
10.2024 - 03.2026
- Work on leads provided- Identify, Manage prospective leads and counsel them according to their needs and concerns
- Evaluate Candidate profiles and pitch tests to them according to their future plans and requirements
- Share accurate and updated information with the prospects
- Schedule meetings with prospects wherever required and take followups
- Bring enrollments through required urgency creation techniques
- Addressing concerns of enrolled learners.
- Take care of any escalations by the enrolled learners.
Senior Academic Counsellor
upGrad Education Pvt Ltd
Gurugram
06.2022 - 10.2024
- Work on leads provided- Identify, Manage prospective candidate leads and counsel them
- Evaluate Candidate profiles and pitch programs to them according to their profile and requirements
- Co-relate the programs with candidate profiles noting their needs and share the program benefits accordingly
- Share accurate and updated information with the prospects
- Schedule meetings with prospects and take followups
- Close Deals and bring enrolments through required urgency creation techniques
- Ensure Loan process of the enrolled learners of the entire team is completed with specified time period
- Adressing concerns of enrolled learners
Education
Bachelor of Commerce -
Maharishi Dayanand University
Gurugram01-2021
12th Commerce -
Vidya School
Gurugram01-2018
Skills
- Computer proficiency
- Effective verbal and written communication
- Rapport building and trust establishment
- Time management
- Problem solving
- AI proficiency
- Multitasking
- Candidate evaluation
- Conflict resolution
- Team collaboration
- Urgency creation
- Lead management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
Counsellor- Inside Sales
ETS India Pvt Ltd
10.2024 - 03.2026
Senior Academic Counsellor
upGrad Education Pvt Ltd
06.2022 - 10.2024
Bachelor of Commerce -
Maharishi Dayanand University
12th Commerce -
Vidya School