Prabhat Singh Rawat
Technical Support Representative L3
Gurugram
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
AVI SPL India Private Limited
09.2022 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Adhere to client Service Level Agreement terms and conditions
- Maintained a positive, empathetic, and professional attitude towards customers
- Ensure that customers receive prompt and efficient technical support of ProAV, Video Conferencing, and Unified Communication solutions
- Develop core technical competency across key monitoring platforms and devices
- Collaborated with other Global Support Operations Center Employees to provide seamless incident creation and escalation
- Quickly and effectively respond to incidents detected by automated monitoring system
- Respond promptly to customer inquiries and document interactions
Senior Member of Technical Staff
Bluestacks
02.2021 - 09.2022
- Determine and classify concerns and issues.
- Sort and save reported inquiries, then offer
answers in categories. support for identifying
problems. - Provide users with advice on the best course of
action. - Service now ticket, Google Firebase, Google
Play console and multiple service tasks.
App Cloud Support Associate
Accenture
10.2018 - 02.2021
- Resolved problems, improved operations and provided exceptional service using Service Now.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Excellent skills in managing compliant environment.
Education
Bachelor of Technology - Computer Science And Engineering
Graphic Era Hill University
Uttarakhand 04.2001 -
Skills
Video conferencing
Accomplishments
- I had started the help desk team in the current organization and now the help desk team is looking after the entire project very well for entire APAC regions.
- Supervised team of 12 staff members.
- Recipient of individual and departmental awards for providing stellar client service.
Timeline
Technical Support Representative
AVI SPL India Private Limited
09.2022 - Current
Senior Member of Technical Staff
Bluestacks
02.2021 - 09.2022
App Cloud Support Associate
Accenture
10.2018 - 02.2021
Bachelor of Technology - Computer Science And Engineering
Graphic Era Hill University
04.2001 -
Similar Profiles
Robert KeheleyRobert Keheley
Lead Installation Technician 4 at AVI-SPLLead Installation Technician 4 at AVI-SPL
Jimmie Raye Feagen,IIIJimmie Raye Feagen,III
Regional Account Manager (FED/SLED) Southeast Territory at AVI-SPL, LLCRegional Account Manager (FED/SLED) Southeast Territory at AVI-SPL, LLC
Andrew DillerAndrew Diller
Sr Service Technician at AVI-SPLSr Service Technician at AVI-SPL