Prabhavathi PR
Process Associate
Bengaluru,TG
Summary
Dynamic Senior Process Associate at Tata Consultancy Services with a proven track record in enhancing efficiency and customer satisfaction. Skilled in process documentation and data analysis, I successfully optimized workflows, reducing turnaround times and fostering team productivity. Adept at mentoring, I cultivated strong client relationships while ensuring confidentiality and accuracy in payroll processing.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
06.2016 - 03.2024
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Enhanced customer satisfaction by analyzing feedback and making necessary adjustments to workflows.
- Trained team members on updated procedures, ensuring consistent application of best practices throughout the organization.
- Maintained thorough documentation of all business processes, enabling accurate tracking of progress against established targets or benchmarks over time.
- Managed multiple projects simultaneously, consistently delivering results on time and within budget constraints.
- Increased team productivity with effective communication, collaboration, and delegation of tasks.
- Performed data entry operations to update database with customer responses.
- Optimized resource allocation, resulting in reduced costs and increased efficiency across the organization.
- Reduced turnaround times for critical business processes by streamlining workflows and eliminating redundancies where possible.
- Initiated timely response to emails, voicemails, and written correspondence.
- Coordinated weekly meetings for internal and external groups.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
BBA - Finance
04.2001 -
- Final Grade: 67%
No Degree - Commerce
04.2001 -
- Final Grade: 81%
High School Diploma -
04.2001 -
- Final Grade: 82%
Skills
Verbal and written communication
Process documentation
Data entry
Client confidentiality
Client payroll
Calculations and analysis
Monthly financial statements
Payroll processing
Reporting and documentation
Process analysis
Report analysis
Presentations
Timeline
Senior Process Associate - Tata Consultancy Services
06.2016 - 03.2024
MLA AHL - BBA, Finance
04.2001 -
Government Pre University College - No Degree, Commerce
04.2001 -
HMT Higher Primary School - High School Diploma,
04.2001 -