Prabhavathi PR
Process Associate
Bengaluru,TG
Summary
Dynamic Senior Process Associate at Tata Consultancy Services with a proven track record in enhancing efficiency and customer satisfaction. Skilled in process documentation and data analysis, I successfully optimized workflows, reducing turnaround times and fostering team productivity. Adept at mentoring, I cultivated strong client relationships while ensuring confidentiality and accuracy in payroll processing.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
06.2016 - 03.2024
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Enhanced customer satisfaction by analyzing feedback and making necessary adjustments to workflows.
- Trained team members on updated procedures, ensuring consistent application of best practices throughout the organization.
- Maintained thorough documentation of all business processes, enabling accurate tracking of progress against established targets or benchmarks over time.
- Managed multiple projects simultaneously, consistently delivering results on time and within budget constraints.
- Increased team productivity with effective communication, collaboration, and delegation of tasks.
- Performed data entry operations to update database with customer responses.
- Optimized resource allocation, resulting in reduced costs and increased efficiency across the organization.
- Reduced turnaround times for critical business processes by streamlining workflows and eliminating redundancies where possible.
- Initiated timely response to emails, voicemails, and written correspondence.
- Coordinated weekly meetings for internal and external groups.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
BBA - Finance
04.2001 -
- Final Grade: 67%
No Degree - Commerce
04.2001 -
- Final Grade: 81%
High School Diploma -
04.2001 -
- Final Grade: 82%
Skills
Verbal and written communication
Timeline
Senior Process Associate - Tata Consultancy Services
06.2016 - 03.2024
MLA AHL - BBA, Finance
04.2001 -
Government Pre University College - No Degree, Commerce
04.2001 -
HMT Higher Primary School - High School Diploma,
04.2001 -
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